Seasonal, Customer Care Agent

H&R Block, Inc.; Missouri; On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Weekend shift differential

Performance incentives

Job summary

H&R Block, Inc. in Missouri is seeking a seasonal Customer Service agent to assist clients by phone, email or chat with DIY tax products. The role offers weekend shift differential and incentives based on performance during onboarding.

The agent will troubleshoot, interpret needs, and help resolve issues while maintaining professional communication with clients who may be stressed. A secure, private workspace and wired internet are required.

Qualifications

• High school diploma or equivalent.
• Strong communication (verbal & written).
• Ability to analyze root causes of dissatisfaction.
• Must have secure, quiet workspace at home.
• Smartphone with RSA token and Teams.
• Wired internet with 15 Mbps up/down.

Responsibilities

• Interpret client needs and identify practical solutions.
• Resolve incidents using knowledge base and systems.
• Escalate security issues to partners when needed.
• Communicate clearly via phone, email, and chat.
• Interact with associates professionally.

Skills

Customer service

Communication

Troubleshooting

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Teams

RSA token

Wired Internet

Job description

About the Role

H&R Block, the world’s leader in tax preparation services, is looking for a seasonal Customer Serviceagent. We offer shift differential pay for weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards; details of both incentives to be provided during onboarding.

The Customer Serviceagent provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products.

Day to day, you'll ...

• Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions
• Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents
• Identify potential security issues and escadate issues appropriately to business partners, including partnering with developers and other lines of business
• Communicate clearly and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress
• Utilize oral, written, and interpersonal communication skill to interact with all levels of associates

Required Qualifications

Education:

• High school diploma or equivalent

Work Experience:

• Ability to communicate clearly and effectively, both verbally and in writing?
• Ability to handle difficult conversations with empathy and tact, building trust with our clients?
• Experience in analyzing identifying root causes of customer dissatisfaction and making informed decisions?
• General computer navigation knowledge?
• Must have an outlet for computer and monitors to be connected to?
• Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure, private, and quiet workspace?
• Must have a smart phone and be willing to install an RSA token (two-factor authentication) as well as Microsoft Teams on it?
• Must have a wired internet connection (not?Wi-Fi) with minimum upload and download speeds of 15MBps (Internet Speed Test required)?

Preferred Qualifications

Work Experience:

• Experience in an in-bound help desk environment?
• Experience in customer service or financial services position?
• Experience in a large phone center?
• Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems?

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry, and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$16.06 - $24.09/Hr.