Seasonal Client Associate - Woodlands

tcbrands; The Woodlands (TX); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

TravisMathew is seeking a Client Associate to support in-store sales and customer experiences. You will drive sales goals, connect with clients, and maintain product knowledge across seasonal lines.

Roles include participating in store events, adhering to service standards, and promoting a welcoming environment while supporting teamwork and operational organization on the floor.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Experience in a retail environment is a plus.

Responsabilités

• Achieve sales goals and deliver exceptional service on the sales floor.
• Connect with in-store clients and develop repeat customers.
• Maintain knowledge of apparel each season (fit, fabric, use).
• Participate in-store events, marketing initiatives and CRM activity.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, inviting environment for all in-store guests.
• Foster teamwork and productivity in-store.
• Maintain store cleanliness and organization.

Connaissances

Customer service

Communication

Sales knowledge

Decision making

Teamwork

Adaptability

MS Office

POS systems

Outils

Microsoft Office

POS systems

Description du poste

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store

• Walk
• sit
• stand
• bend
• reach
• and move continually during working hours

We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team

TravisMathew is an Equal Employment Opportunity