Seasonal Client Associate - Somerset

tcbrands; Troy (MI); In loco; USD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

TravisMathew in Troy, MI is seeking a Client Associate to elevate the in-store sales and service experience. This role supports our premium lifestyle performance brand, helping clients find the right apparel while delivering standout service.

You will join a team focused on sales culture, KPI achievement, and profitable store operations. The ideal candidate has at least one year in client services, excels at communication, and can work non-traditional hours including weekends and evenings.

Competenze

• Minimum 1 year of experience in a client services role.
• In-depth knowledge of apparel each season (fit, fabric, use).
• Strong written and verbal communication skills.

Mansioni

• Maintain approachable, efficient sales focus on the floor to meet goals.
• Connect with in-store clients and build repeat business.
• Stay knowledgeable about apparel each season.
• Participate in store events and CRM activities.
• Adhere to client service standards and policies.
• Foster a friendly, collaborative store environment.
• Maintain store cleanliness and organization.

Conoscenze

Microsoft Office

POS systems

Verbal communication

Written communication

Independent decision-making

Flexible hours

Strumenti

POS systems

Microsoft Office

Descrizione del lavoro

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store

• Walk
• sit
• stand
• bend
• reach
• and move continually during working hours

We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team

TravisMathew is an Equal Employment Opportunity