Seasonal Client Associate - Santana Row

tcbrands; San Jose (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Equal Employment Opportunity

Job summary

TravisMathew in San Jose seeks a motivated retail associate to deliver exceptional customer service on the sales floor. You will engage with clients, know seasonal apparel details, and contribute to events and CRM activities to foster repeat business.

The role requires at least 1 year in client services, strong communication, and the ability to work non-traditional hours, including weekends and holidays. Equal opportunity employer.

Qualifications

• At least 1 year of client services experience.
• Strong written and verbal communication abilities.
• Proficient with basic computer applications.

Responsibilities

• Provide approachable, efficient sales service on the floor to meet goals.
• Engage shoppers and build a repeat client base to drive sales.
• Know apparel lines each season: fit, fabric, and intended use.
• Support in-store events, marketing and CRM to grow repeat business.
• Follow client service standards and company policies.
• Create a friendly, inviting store environment for guests.
• Promote teamwork and a productive work culture.
• Keep store clean and organized, including front of house and stock.

Skills

Customer service

Communication skills

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalation when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

18.20 - 19.10 - 20.00 USD Hourly

We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity