Seasonal Client Associate - Mall of America

TravisMathew Company; Bloomington (IL); On-site; USD 21,000 - 23,000; Part time

Job summary

TravisMathew is seeking a Client Associate to uphold exceptional in-store service and drive sales in a retail setting. You will connect with clients, foster repeat business, and maintain knowledge of seasonal apparel and its intended use.

The role requires flexibility to work weekends, evenings, and holidays, with a goal to support a premium lifestyle brand across retail locations. Equal opportunity employer.

Qualifications

• 1-year minimum experience in a client services role.
• Retail environment experience is preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide excellent on-floor sales and service to meet/exceed sales goals.
• Develop relationships with clients and drive repeat business.
• Maintain product knowledge about fit, fabric, and usage.
• Participate in events, CRM activities, and marketing initiatives.

Skills

POS systems

Microsoft Applications

Communication skills

Independent decision making

Flexibility

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity - we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus, working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

Roles And Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escal when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

Education And Experience

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if Applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

15.40 - 16.18 - 16.95 USD Hourly

Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity