Seasonal Client Associate - Keystone

tcbrands; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience in Indianapolis. You will promote a sales culture to achieve KPIs and profitability goals while connecting with clients and building repeat business on a premium lifestyle performance brand.

Responsibilities include delivering exceptional service, maintaining product knowledge, supporting events and CRM initiatives, and upholding store standards in a fast-paced retail environment.

Qualifications

• Minimum 1-year experience in a client services capacity.
• Ability to work non-traditional hours including weekends, evenings and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Provide in-store sales and service to meet sales goals and deliver exceptional service.
• Connect with in-store clients and build repeat business.
• Maintain in-depth knowledge of apparel, fit, fabric and line usage.
• Participate in-store events and CRM activities to drive repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, inviting environment for all in-store guests.
• Maintain store cleanliness and organization.

Skills

Written & verbal communication

Decision making

Customer service

Flexibility

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store

• Walk
• sit
• stand
• bend
• reach
• and move continually during working hours

We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team

TravisMathew is an Equal Employment Opportunity