Seasonal Client Associate - Chandler, AZ

tcbrands; Chandler (AZ); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain in-store sales and service experiences. You will promote a sales culture to meet or exceed KPIs and profitability goals, while developing repeat clients and staying knowledgeable about the latest apparel.

The role supports events, CRM activity and merchandising, with a focus on teamwork and guest satisfaction. The position requires flexibility for non-traditional hours, including weekends and evenings, in a retail setting.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Proficient in Microsoft Applications and POS systems.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill approachable and efficient sales and service focus on the floor to achieve sales goals and provide exceptional service.
• Connect with in-store clients and develop a following of repeat clients to drive individual sales.
• Maintain in-depth knowledge of apparel each season including fit, fabric and use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive repeat business.
• Adhere to service standards and company policies; foster a friendly environment for guests.
• Maintain store cleanliness and organization on floor and stock areas.

Skills

Strong communication

Customer service

Microsoft Office

POS systems

Education

Minimum 1-year client services experience

Tools

POS systems

Microsoft Office

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escape when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

16.80 - 17.65 - 18.50 USD Hourly

Experience comes in many forms - skills are transferable, and passion goes a long way.

TravisMathew is an Equal Employment Opportunity