Seasonal Client Associate - Birmingham, AL

TravisMathew Company; Birmingham (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

TravisMathew in Birmingham is seeking a Client Associate to sustain the in-store sales and service experience and promote the sales culture to meet KPIs.

You will connect with clients, build a base of repeat customers, know the seasonal apparel, participate in events and CRM activities, and help maintain a welcoming store environment.

Qualifications

• Minimum 1-year experience in a client services related capacity
• Retail or service environment experience is helpful
• Strong communication and ability to work non-traditional hours

Responsibilities

• Drive sales goals on the floor through exceptional service
• Build client relationships and develop repeat customers
• Maintain knowledge of apparel lines each season
• Support store events and CRM activities
• Maintain store cleanliness and organization
• Uphold company policies and standards

Skills

POS systems

Microsoft Office

Sales skills

Customer service

Flexible hours

Tools

POS systems

Microsoft Office

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space
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TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store

• Walk, sit, stand, bend, reach and move continually during working hours

If your experience is close to what we’re looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity