Seasonal Client Advisor (W/M) - South Coast Plaza

LVMH Group; Costa Mesa (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonus and commission

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Employee discount

Two retirement plans

Job summary

Berluti in Costa Mesa, CA, is seeking a full-time Seasonal Client Advisor to join our South Coast Plaza store. You will embody the Berluti brand, deliver exceptional service, and develop a local and international client book while pursuing sales targets.

Fluency in English is required; a second language is a plus. The role offers an hourly rate of USD 26.00–29.00 plus bonus and commission, with a comprehensive benefits package including medical, dental, vision, disability, PTO, and employee

Qualifications

• At least 3 years of retail sales and client service experience.
• Strong drive for business results with a passion for creativity and fashion.
• Ability to develop strong, lasting client relationships through communication and follow-through.
• Fluency in English is a must; speaking a second language is a plus.

Responsibilities

• Meet store and individual sales targets.
• Incorporate product knowledge and brand history into selling ceremony to maximize sales and loyalty.
• Capture and manage customer information for database entry.
• Build and expand a client book and address client inquiries; maintain relationships.
• Follow up on shipping, alterations, repairs or other client matters.
• Assist in visual merchandising, store upkeep and image maintenance.
• Support shipping, receiving and inventory control as required.

Skills

Retail sales

Customer service

Relationship building

English fluency

Job description

Seasonal Client Advisor (W/M) - South Coast Plaza

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

Berluti has an exciting opportunity for a full-time seasonalClient Advisor based in our South Coast Plaza store, in Costa Mesa, California.

The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its' customers. Ensuring the highest level of customer service, you will uphold quality standards through an exceptional selling ceremony. You will develop a local and international client book with the ability to recruit and develop top clients.

Job responsibilities

Essential Duties and Responsibilities

• Meet individual and store targets sales targets
• Incorporate product knowledge, brand information and history in the selling ceremony with the end result of maximizing sales and building client loyalty
• Capture all relevant customer information for entry in the database
• Build and expand a client book; follow-through with client concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Follow up with any shipping, alterations, repairs or other matters related to clients
• Assist in visual merchandising, general housekeeping and the maintenance of the store image
• Support shipping, receiving and inventory control as required

Profile

We are eager to speak to individuals who have at least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment. The ideal candidate will have a strong drive for business results with a passion for creativity, fashion and the Berluti brand. This individual will have the ability to develop strong and lasting relationships with people through communication, organization and follow-through skills. Fluency in English is a must and speaking a second language is a plus.

The appointed candidate will be offered an hourly rate in the range of USD $26.00-$29.00 plus the opportunity for a bonus and commission, a comprehensive benefits package including:

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks
• two retirement plans both with employer contributions

Additional information

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.

Berluti has been making shoes for the elegant man since it was founded. The Duke of Windsor, Jean Cocteau, Andy Warhol… The greatest clients walked through the House's doors, each one passionate about and captivated by the timeless elegance of these exceptional shoes, elevated to the rank of works of art. Offbeat classicism and technical virtuosity are keynotes of the House, while its character remains the same. Its story began at the end of the 19th century, when a young 30-year-old Italian brought his creative energy to Paris in order to practice his craft as a master shoemaker. He named his first model, a lace-up shoe, after himself, Alessandro, and the House took his surname, Berluti. Since then, every generation of the House has cultivated exceptional savoir-faire in the mastery of form and working with leather and patinas. The result is models that are incomparably elegant and comfortable. But more than simply a prestigious shoemaker, Berluti has always represented a certain art de vivre. Naturally, new areas of expression have been explored: leather goods in 2005, and in 2011 a ready-to-wear line was launched.

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Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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