Seasonal Brand Ambassador

Ralph Lauren; Concord (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors to provide a personalized and inspiring shopping experience. You will be the entry point for future leadership, focused on customer satisfaction and product knowledge across all touchpoints of the brand.

This role emphasizes teamwork, inclusivity, and adherence to store standards while supporting daily operations and company initiatives. A passion for fashion and strong communication are essential.

Qualifications

• Retail experience or similar in a high-volume environment.
• Ability to communicate effectively with customers and staff.
• Able to maneuver around sales floor, stock, dressing room and offices; lift up to 30 lbs.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and strive to meet or exceed KPIs.
• Contribute to monthly/quarterly/annual sales plans with team collaboration.
• Engage customers using Polo Connect program.
• Demonstrate fashion knowledge and styling insights.
• Educate customers on programs and services available.
• Assist in fittings and maintain store standards in all areas.
• Support opening/closing procedures and store operations.
• Assist with floor sets and replenishment activities.
• Participate in training on compliance, products, and company initiatives.
• Balance tasks while prioritizing the RL experience and customer satisfaction.
• Give feedback to management on product opportunities and needs.
• Maintain store visuals and adhere to company guidelines.
• Uphold professional work environment and core values.
• Collaborate with colleagues for a cohesive team.

Skills

Retail experience

Customer service

Communication skills

Flexible schedule

Team player

Store mobility

POS register operation

Job description

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

ESSENTIAL DUTIES & RESPONSIBILITIES

• 1. Provides excellent customer service, ensuring there is always a customer first mindset.
• 2. Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• 3. Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• 4. Connect customers utilizing our Polo Connect program.
• 5. Demonstrates passion and knowledge of fashion and styling.
• 6. Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• 7. Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• 8. Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• 9. Support operational activities such as floor sets, replenishment (ISOS), etc.
• 10. Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• 11. Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• 12. Provides necessary feedback to Management on product feedback, category opportunities or needs.
• 13. Maintains store visual standards and using visual techniques and company guidelines..
• 14. Supports a professional and positive work environment, champions company core values and upholds company policies,
• 15. collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

EXPERIENCE, SKILLS & KNOWLEDGE

• 1. Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• 2. Ability to effectively communicate with customers and store personnel.
• 3. Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• 4. Ability to operate the register, stand, move and walk for multiple hours.
• 5. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• 6. Ability to build and maintain positive working relationships with customers, management, and co-workers.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.