**Seasonal- Benicia's Kitchen- Server

Sage Restaurant Group; Sonoma (CA); On-site; USD 20,991 - 29,897; Part time

Job summary

A leading dining establishment in Sonoma is seeking dedicated food service staff to provide excellent customer service. You will handle orders, ensure cleanliness, and maintain restaurant standards while interacting with guests. The ideal candidate has a high school education and prior restaurant experience, with the ability to manage multiple tasks in a dynamic environment. This physically demanding position offers a competitive salary at $18.47 per hour and requires a friendly demeanor and attention to detail.

Qualifications

• Must have previous experience in a similar position of 3 months or longer.
• Ability to handle stressful and emotional situations.

Responsibilities

• Provide prompt and courteous food service to customers.
• Take food and drink orders, serving and accommodating requests.
• Maintain cleanliness standards in restaurant environment.
• Memorize menu items, recipes, and daily specials.
• Control allocated guest checks and ensure payment accuracy.

Skills

Basic knowledge of customer service

Standard cash-handling procedures

Fluent in oral and written English

Ability to perform multiple tasks

Highly organized and detail-oriented

Tact and understanding in customer service

Education

High school education or equivalent

Job description

Why us?

Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product — be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends.

Job Overview

Under general supervision, provides prompt and courteous food service to customers.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have ability to perform multiple tasks at one time.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping, kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing - during preparation, during service hours or during expediting.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Ability to hear customers, supervisors, and communicate with other staff.
• Ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Ability to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Ability to follow verbal and written instruction and be able to communicate both verbally and in writing.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Salary

USD $18.47 - USD $18.47 /Hr.

EOE Protected Veterans/Disability