Seasonal Benefit Counselor & Enrollment Support (Plano Onsite)

Valid8 Financial, Inc.; Plano (TX); On-site; USD 22,041 - 30,307; Full time

Job summary

Benefit Harbor is seeking a Seasonal Benefit Counselor to support Open Enrollment operations in Plano, Texas. You will assist employees with benefit elections via phone, live chat, and SMS, educate on plan options, and ensure accurate enrollments in a fast-paced, professional environment.

This full-time seasonal role runs Oct 1, 2026 through Dec 31, 2026, with adherence to confidentiality and quality standards.

Qualifications

• High School Diploma or GED is required.
• 3–6 months of customer service experience in any industry.
• Must be able to work onsite in Plano, Texas for the duration of the assignment.
• Ability to successfully complete the required background screening.

Responsibilities

• Answer inbound phone calls professionally and promptly.
• Respond to customer inquiries via live chat and SMS.
• Assist employees with benefit enrollments during Open Enrollment and other events.
• Explain benefit plan options and enrollment procedures clearly.
• Enter enrollment information into the Benefit Harbor platform with accuracy.

Skills

Verbal and written communication

Active listening

Multitasking

Typing 40+ wpm

Microsoft Office basics

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Benefit Harbor is seeking a Seasonal Benefit Counselor to support Open Enrollment operations in Plano, Texas. You will assist employees with benefit elections via phone, live chat, and SMS, educate on plan options, and ensure accurate enrollments in a fast-paced, professional environment.

This full-time seasonal role runs Oct 1, 2026 through Dec 31, 2026, with adherence to confidentiality and quality standards.