Seasonal Auto Glass Repair Specialist

City Auto Glass, inc.; Duluth (MN); On-site; USD 26,174 - 27,552; Part time

Benefits offered by this job

Paid training

Competitive pay

Job summary

City Auto Glass, inc. in Duluth, Minnesota, is hiring a Peak Season Repair Specialist. This role entails learning vehicle glass repairs and managing customer interactions with technology. Successful candidates will receive paid training and tools to ensure their success.

Applicants must have a high school diploma or equivalent and a valid driver's license. This position emphasizes outstanding customer service and requires the ability to work in varying conditions. Competitive weekly pay up to $19.75 per hour is offered.

Qualifications

• Must be 18 years of age or older.
• Willingness to work in various weather conditions and use of chemicals.
• Ability to read and interpret English language and technical directions.

Responsibilities

• Learn and perform vehicle glass repairs under guidance.
• Manage work orders and customer communication through technology.
• Safely operate company vehicles and perform housekeeping tasks.

Skills

Customer service

Problem-solving

Ability to operate tools safely

Lifting and carrying

Education

High School Diploma or GED

Valid driver's license

Tools

Hand tools

Power tools

Job description

A Brief Overview

The Peak Season Repair Specialist serves as a pathway to full‑time employment with Safelite. In this role you will utilize our industry‑leading technology to complete vehicle glass repairs, champion the Safelite Spirit with a can‑do attitude, caring heart, and service mindset, and strive to bring unexpected happiness to your customers by completing jobs to the highest quality standard.

What You Will Do

• Learn to repair vehicle glass (in the classroom and hands‑on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology; promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait/idle time, and perform additional housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools, and chemicals utilized throughout the workday.
• Perform other duties as assigned.
• Comply with all policies and standards.

What You’ll Get

• Competitive weekly base pay up to $19.75/hour.
• Paid training and all the tools and resources you’ll need to be successful.

Education Qualifications

• High School Diploma, GED, or equivalent (preferred).
• Valid state‑issued driver’s license and any other licenses required by federal, state and local laws to operate a company vehicle (required).
• Completion of Safelite SafeTech™ certification through on‑the‑job training (required).

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods; assisting an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws; agreement to be monitored via camera/video surveillance.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside in a variety of weather conditions and extreme temperatures for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting.”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Problem‑solving and ability to troubleshoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

Other Job Requirements

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

Equal Opportunity Employment

We value diversity and are an equal opportunity employer. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations.

Job Description Note

This job description is not a contract and does not constitute an agreement between the employer and employee. It is subject to change as organizational needs and requirements evolve.