Seasonal ARO, China Grove - Full Time

RowanEDC Partnership; North Carolina; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Warehouse Inventory Troubleshooter to research, troubleshoot, and resolve systemic and physical inventory issues at the facility level. You will communicate accuracy concerns to facility management to ensure timely and accurate financial booking, while supporting standard operating procedures and safety protocols.

Full-time colleagues typically work 30+ hours per week, with benefits including health coverage, 401(k) match, paid time off, and holidays.

Qualifications

• High school diploma or equivalent required; inventory experience preferred.
• Two years of experience solving complex issues using diplomacy and tact.
• Two years of experience with spreadsheets, reporting and responding to inquiries.
• One year of experience in a distribution center.

Responsibilities

• Research, troubleshoot and resolve systemic and physical facility inventory issues.
• Communicate accuracy issues to facility management to support accurate financial booking.
• Maintain organized documentation per Supply Chain retention policy.
• Follow SOPs and safety guidelines; support continuous improvement.
• Work with multiple systems to perform adjustments when needed.

Skills

Problem solving

Researching issues

Data analysis

Excel

SQL

PowerBI

PowerPoint

Education

High School Diploma or equivalent

Tools

Mainframe

WM

Excel

SQL

Macros

Tables

PowerBI

PowerPoint

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Responsible for researching, troubleshooting and resolving systemic and physical facility level inventory issues. Provide effective communication of related accuracy issues to facility management that could impede accurate and timely financial booking. Perform other duties as assigned.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Interest in and affinity for problem solving, investigating, and troubleshooting issues
• Interest in and affinity for researching issues using various tools: Mainframe, WM and other apps
• Ability to make connections and inferences based on limited data; initiative to explore potential root cause and determine best resolution
• Initiative to ask questions, make suggestions, make on the spot decisions
• Ability to key accurately and productively using PC's, hand-held computers or other such devices
• Recognize situations that will impact system integrity & issues. Use judgment to communicate alerts to internal Facility Management to prevent escalation of issues
• Within multiple systems, use knowledge & judgment to perform adjustments if needed
• Maintain organized documents per the Supply Chain documentation retention policy
• Follow all Standard Operating Procedures and safety/security guidance
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

• Candidates with a High School Diploma or equivalent are encouraged to apply
  • Inventory experience preferred
  • Two years of experience addressing complex issues using diplomacy and tact
  • Two years of experience working with spreadsheets, reporting and responding to questions/issues
  • One year of experience in a distribution center
• Strong leadership profile with excellent verbal / written communication strengths and negotiation skills
• Computer Proficiency Required: Excel, SQL, Macros, Tables, PowerBI and PowerPoint
• Basic math functions such as addition, subtraction, multiplication, and division
• Must be able to work independently with minimal supervision
• Team player, high standard for integrity and accuracy
• Detail oriented with a sense of urgency
• Demonstrated problem-solving and decision making skills
• Ability to work a flexible schedule based on department and store/company needs and has regular, dependable attendance & punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
  • Ability to understand and communicate directions in the facility regarding standard operating processes

Essential Physical Requirements You Will Perform

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision
• Frequently use of computers and other technology necessary to perform job duties, including handheld electronic equipment
• Frequently lift/move up to 25lbs.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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