Seasonal Ambassador - Stonebriar Centre

Lush Handmade Cosmetics; San Francisco (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Lush Handmade Cosmetics is seeking Seasonal Ambassadors in San Francisco to elevate customer experience, share product knowledge, and demonstrate brand values in-store.

Seasonal Ambassadors will drive sales, educate shoppers on our ethics, and create a fun, inclusive environment. You’ll stay updated on products and engage customers with personalized recommendations to enhance their day and build loyalty.

Qualifications

• Excellent customer service skills.
• Flexibility to adapt to changing situations and priorities.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Driving Sales: exceed sales goals using StoreForce results and feedback.
• Customer Experience: deliver world-class service and discover customer needs.
• Building the Brand: educate on brand values and engage with shoppers.
• Product Passion: maintain strong product knowledge and recommendations.
• Development: use resources to improve performance and skills.
• DEIB: foster belonging and open communication among team members.
• Time and Attendance: be punctual and reliable.
• Visuals/Merchandising: keep the store visually appealing.
• Stock/Policies: manage displays and follow operating procedures.

Skills

Excellent customer service

Adaptability

Skincare passion

Flexible schedule

Job description

Position: Seasonal Ambassador

0-39 hours/week

Contract Role

Seasonal Ambassador

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!

Responsibilities:

Sales and Customer Experience:

• Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact on the world!
• Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.

Team Involvement:

• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee’s unique contributions.

Operational Excellence:

• Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer’s shopping experience and drive sales.
• Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
• Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications:

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address issues that arise in day-to-day operations
• Experience working in a team environment