Seafood Team Member (Service Counter) - Full Time

Whole Foods Market, Inc; Newtonville (MA); Sur place; USD 26 000 - 35 000; Plein temps

Avantages offerts par ce poste

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Access to other Team Member perks

Résumé du poste

Whole Foods Market in Newtonville, MA is seeking a seafood team member to assist with counter service, stocking, and sanitation. You will ensure fresh displays, assist with sampling, and provide courteous, efficient service while upholding health and safety standards.

Responsibilities include maintaining signage, rotating stock, and handling seafood prep such as skinning, portioning, and labeling, while supporting team goals and delivering a positive store image to customers and fellow team

Qualifications

• Ability to sell proactively.
• Ability to learn knowledge of products in department.
• Ability to visually inspect product quality and freshness.
• Reads labels and familiarizes with products.
• Assists with periodic inventory checks.
• Strong communication skills and teamwork.
• Ability to convey information clearly to customers and teammates.
• Meets customer service expectations with vendors and customers.
• Follows procedures; good time management and organization.
• Passion for natural foods and Whole Foods Mission.

Responsabilités

• Ensures a fresh display by checking quality, stocking, rotating, and removing out-of-date products.
• Maintains department signage and pricing.
• Keeps back stock in order.
• Maintains a safe, clean and organized environment.
• Assists with sampling program; keeps areas full and appealing.
• Cleans cases, glass, signs, uprights, coolers, floors and drains.
• Preps seafood: skins, bones, cooks or smokes fish; labels and dates cooked fish.
• Assists with periodic inventory checks.
• Arrives on time, groomed, and ready to work; attends trainings and meetings.
• Provides excellent customer service and effective suggestive selling; answers phones promptly.
• Maximizes sales through proper prep, storage, rotation, stocking and merchandising.
• Follows health, sanitation, and safety procedures.
• Maintains a clean and sanitary environment; maintains equipment per safety standards.
• Performs opening, mid, and closing duties; ensures signs and pricing accuracy.
• Reports safety hazards and violations immediately.
• Performs other duties as assigned by leadership.

Connaissances

Proactive selling

Customer service

Team player

Food safety awareness

Quality awareness

Description du poste

Provides support as a member of the seafood team to include duties related to counter service, stocking, and sanitation in the seafood department. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Responsibilities

• Ensures a fresh and appealing display by checking quality, keeping cases and shelves clean and well stocked, rotating and removing out-of-date products, filling ice tables, and performing other duties as assigned.
• Maintains accurate department signage and pricing.
• Maintains back stock in good order.
• Maintains a safe, clean and well-organized working and shopping environment.
• Assists with sampling program, keeping sample areas full, clean and appealing.
• Cleans cases, glass, signs, uprights, coolers, smokers, floors, and drains as required.
• Skins, bones, and cooks or smokes fish; boxes up, labels, and dates cooked fish.
• Assists with periodic inventory checks.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.

Knowledge, Skills, & Abilities

• Ability to sell proactively.
• Ability to learn basic knowledge of all products carried in department.
• Ability to visually examine products for quality and freshness.
• Proactively reads labels and familiarizes oneself on various products.
• Assists with periodic inventory checks.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Desired Work Experiences

• No prior retail experience required.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to handle knives and other cutting equipment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

The wage range for this position is $19.00-$25.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.