Responsibilities:
- Provides direct leadership to seafood department crew members including: planning and assigning work, conducting performance evaluations, coaching sessions and administering discipline when needed, providing training and development opportunities, rewarding crew members, addressing complaints and resolving problems.
- Actively participates, trains and mentors seafood department crew members to enthusiastically demonstrate, educate and sell fresh seafood, service meat and chef express products.
- Manages training process for all new seafood crew members through their probationary period including completion of onboarding activities and department specific training videos on the in-house LMS. Completes and submits documentation to Human Resources including Fresh Sheets and New Hire Training Guides.
- Conducts daily team huddles during each shift in order to communicate sales goals and to reinforce guest service expectations withall seafood department crew members.
- Writes and places orders for all ingredients, products and supplies. Checks in order when load is received and dates, stocks and organizes all dry storage, freezers and coolers.
- Prepares seafood, service meat and chef express products for sale by filleting, wrapping and pricing products following established department and company policies and procedures.
- Writes daily plans and weekly work schedules that anticipate the needs of the business.
- Ensures execution of all seafood programs and corporate promotions at store level by working directly with the Seafood Sales Manager on product selection and mix.
- Controls and maintains inventory following FIFO principles in order to achieve consistent margin.
- Responsible for rotation of merchandise and maintenance of displays ensuring our products meet our freshness guarantee at all times.
- Coordinates validation, item authorization, sign making and all seafood department related POS maintenance.
- Ensures that all displays are properly stocked.
- Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures.
- Complies with all food and workplace safety rules and regulations.
- Ensures safety, cleanliness, and sanitation of work area and equipment.
- Works towards acquiring product knowledge within all departments in order to respond to guest questions and provide informative information about merchandise.
- Stays updated on weekly specials, coupons and other company promotions that encourage an environment that delights our guests.
- Works in and cultivates a team oriented work environment that inspires collaboration and cooperation.
- Store is open seven days a week and may require weekend, holiday and shift work.
Qualifications:
- 2 years of department operations experience or equivalent education to be knowledgeable of the nature of every position within the department.
- Knowledge of fundamental management concepts, practices and procedures related to food service, merchandising and retail operations.
- Ability to learn basic knowledge of all products carried in the department including willingness to taste and evaluate seafood, chef express, beef, pork and poultry products.
- Ability to follow instructions and procedures for proper handling of knives and other cutting equipment.
- Strong work ethic with ability to follow instructions and procedures applying effective time management skills.
- Ability to comprehend, interpret and analyze instructions, correspondence, government regulations, financial reports, legal documents, packing lists, manifests, pick sheets/fulfillment orders, inventory count sheets, movement/volume reports.
- Proven success with mentoring, motivating and leading a team.
- Math skills necessary, but not limited to: the ability to add, subtract, multiply and divide, follow recipes, gross margins, markup and percentages, analyzing variance, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
- Ability to use Microsoft Office suite.
- Excellent communicator with ability to professionally and courteously interact with guests, crew members, store management team, corporate sales managers and leadership. This includes answering telephone calls and using in-store intercom system.
- Ability to work with cleaning chemicals and detergents in order to clean and sanitize tools using without allergic reaction.
- Ability to work around food ingredients, produce and spices without allergic reaction.
- Must be at least 18 years of age due to equipment use and work environment.
- Current State Food Handler's Permit must be maintained.
Work Environment:
Work space will be primarily in open department with sales counter and preparation area with exposure to ice/wet areas as well as freezers and refrigerated areas.
Will be required to join a labor union.
Physical activity: Lifting (25-50 lbs. routinely), standing/walking, bending, twisting, reaching, fingering, pushing/pulling, sitting
Tools and Eq