SEAFOOD/LEAD CLERK

Kroger; Spokane Valley (WA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Kroger is seeking a Meat/Seafood Department Manager to lead the department, ensure excellent customer service, and supervise daily operations. You will coordinate staffing, promotions, inventory, and compliance with safety standards to deliver a safe and enjoyable shopping experience.

Responsibilities include directing all department activities, training associates, and maintaining product quality and proper temperatures.

Formación

• Strong communication skills including clear verbal and written communication.
• Ability to stay calm and effective in high-pressure situations.
• Knowledge of basic math for inventory and pricing.
• Current food handler permit required after employment.
• Knife handling skills for seafood preparation and safety procedures.

Responsabilidades

• Direct and supervise all functions and activities for the Meat/Seafood department.
• Support day-to-day Meat/Seafood operations and customer service.
• Provide training and development for department associates.
• Create and manage department scheduling to cover customer volume.
• Develop and implement a department business plan to achieve results.
• Monitor inventory, pricing changes, and signage across the department.
• Ensure compliance with food safety regulations and temperature controls.
• Maintain store standards for cleanliness, safety and product handling.

Conocimientos

Communication

Math basics

Stress management

Food safety

Knife handling

Educación

High school diploma or equivalent

Management experience preferred

Descripción del empleo

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the Meat/Seafood department. Support the day-to-day functions of the Meat/Seafood operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote team work to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Cut seafood to customers’ requests using proper cutting equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of meat/seafood specials.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Familiarity and compliance with all country of origin labeling and regulations.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed
• Possess adequate knife handling skills and knife speed

Desired

• High school education or equivalent preferred
• Management experience preferred
• Knowledge of cutting, traying, wrapping, and labeling
• Seafood experience
• Retail experience
• Second language (speaking, reading and/or writing)