SEAFOOD/DEPT LEADER

Kroger Family of Companies; Surprise (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger Family of Companies is seeking a Seafood Department Lead to oversee the seafood department, ensuring safe, high-quality products and exceptional customer service. You will lead associates, manage performance, and implement business plans to meet sales and profit goals.

Responsibilities include staff development, scheduling, compliance with safety and labeling regulations, and collaboration with store management to optimize operations.

Qualifications

• Effective communication skills.
• Knowledge of basic math to handle transactions and inventory.
• Ability to handle stressful situations in a fast-paced environment.
• Current food handlers permit once employed.
• Possess adequate knife handling skills and knife speed.

Responsibilities

• Promote trust and respect among associates by communicating information.
• Collaborate with associates and promote teamwork to help achieve goals.
• Establish performance goals for department and empower associates to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to all laws and company guidelines.
• Create a welcoming environment with product knowledge and samples where appropriate.
• Cut seafood to customers’ requests using proper equipment and provide fresh/frozen products as ordered.
• Prepare foods according to temperature logs and cooking instructions.
• Partner with store management to implement a department business plan.
• Educate associates about current and upcoming promotions.
• Prepare seasonal critiques for sales and merchandising supervision.
• Monitor and control department expenses.
• Assist in budget, profit and loss reviews, and financial reporting.
• Schedule routine price changes and update shelf tags/promotions.
• Maintain compliance with labeling and regulations.
• Plan and supervise the inventory process.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and monitor temperatures; notify management of issues.
• Inspect and maintain equipment; report needs for repair.
• Notify management of accidents and safety risks.
• Report safety risks or illegal activity.
• Work cooperatively in a high-paced environment and manage conflicts calmly.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors and vulnerable customers.
• Perform essential functions of the role with or without accommodation.

Skills

Effective communication

Basic math

Stress management

Knife handling

Leadership

Education

High school diploma or equivalent

Management experience

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Seafood department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates by communicating company, department, and job specific information.

• Collaborate with associates and promote teamwork to help achieve company/store goals.

• Establish performance goals for department and empower associates to meet or exceed targets.

• Develop adequate scheduling to manage customer volume throughout hours of operation.

• Train and develop associates on performance of their job and participate in the performance appraisal process.

• Adhere to all local, state and federal laws, and company guidelines.

• Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples to help customers discover new items or products they inquire about; inform customers of specials.

• Cut seafood to customers’ requests using proper cutting equipment and provide them with fresh/frozen products they have ordered

• Prepare foods according to the food temperature logs and follow cooking instructions.

• Partner with store management to create and implement a department business plan to achieve desired results.

• Inform and educate department associates about current, upcoming and special in-store promotions.

• Prepare and submit seasonal critiques for the sales and merchandising supervisor.

• Monitor and control expenses for the department.

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

• Schedule routine price changes by updating shelf tags and promotional signs.

• Maintain compliance with all country of origin labeling and regulations.

• Plan, organize and supervise the inventory process.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management;ensure proper temperatures are maintained in cases and coolers temperature logs kept.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Knowledge of basic math

• Ability to handle stressful situations

• Current food handlers permit once employed

• Possess adequate knife handling skills and knife speed

Desired

• High school diploma or equivalent

• Management experience

• Knowledge of cutting, traying, wrapping, and labeling

• Seafood experience

• Retail experience

• Second language: speaking, reading and/or writing