Seadog Ticket Booth Supervisor - City Cruise Chicago

Hornblower City Cruises; Illinois; On-site; USD 17,000 - 28,000; Full time

Job summary

Hornblower Group in the United States seeks a Ticket Booth Supervisor to oversee ticket booth operations, manage personnel, and maximize guest satisfaction and sales.

You will enter reservations, process payments, handle cash, and lead by example using RESPECT while maintaining safety and high service standards across the pier.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or equivalent required.
• Supervisory experience preferred.
• Must be at least 16 years of age.
• Cash handling experience is required.
• Able to communicate effectively in oral and written form.
• Must be organized and detail-oriented; meet deadlines.
• Focus on customer needs and multi-tasking ability.

Responsibilities

• Oversee Pier Sales Agents and troubleshoot problems, train staff when needed, and enforce policies.
• Enter new reservations accurately and thoroughly.
• Process payments in a timely manner following company procedures.
• Maintain cash handling and deposits; ensure proper closeouts.
• Maintain sales and accounting documents required for closeouts.
• Lead by example using RESPECT and uphold safety and service standards.
• Inspect food preparation and service areas to ensure sanitary practices.
• Answer questions regarding product, price, duration with expertise and patience.
• Promote maximum revenue by performing transactions efficiently.
• Ensure guest greetings are warm and assist with inquiries.
• Attend meetings and training sessions as designated.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Job description

Job Description

Hornblower Groupis a global leader in experienceand transportation.Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels.Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.

Duties and Responsibilities:

• Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies

• Enter new reservations accurately and thoroughly
• Process payments in a timely manner in following company procedures
• Successfully proper cash handling and maintaining of all monies in the ticket booth including deposits
• Maintaining sales and accounting documents required for closeouts
• Lead by example using RESPECT
• Inspect food preparation and service areas to ensure observance of safe, sanitary food-handling practices
• Sales & Guest Service
• Resolve guest issues/Critical Moments of service
• Promote maximum revenue attainment by performing transactions with efficiency
• Ensure accuracy in transactions while monitoring product capacities
• Ensure that every guest is greeted warmly when approaching the ticket booth
• Answer questions regarding product, price, duration, etc. with expertise and patience
• Prepared to work during submitted availability and scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Attend applicable meetings and training sessions as designated or necessary
• Additional job duties as assigned

Requirements & Qualifications:

• Minimum of one (1) year customer service experience necessary
• High school diploma or equivalency required
• Supervisory experience is preferred
• Must be at least 16 years of age
• Cash handling experience is required
• Able to communicate effectively in oral and written form
• Must be organized and detail-oriented
• Meet deadlines
• Focus on customer needs
• Able to handle multiple tasks/projects at one time
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
• Must be energetic and upbeat

#HB2 – Medium Priority

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harass