SDR Coordinator

Innovative Integrated Health; Fresno (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid sick time

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Innovative Integrated Health, Inc. is seeking an SDR Coordinator in Fresno, CA. The role focuses on ensuring the SDR process complies with CMS, DHCS, and IIH standards while managing documentation and communications with the interdisciplinary team.

You will organize IDT meetings, monitor SDR progress in the EHR, and deliver daily updates to site leadership and the Quality Improvement team. A clinical admin background and MS Office proficiency are essential.

Qualifications

• Minimum of one year in a clinical administrative role in a health care delivery setting or related experience.
• High School Diploma or GED required.
• Bachelor's degree in health care administration, nursing, public health preferred.
• Is medically cleared for communicable diseases and up-to-date immunizations before engaging in direct participant contact.

Responsibilities

• Ensure SDRs are completed per CMS, DHCS, and IIH SOPs.
• Document, notify, and follow up on services requested by participants and approved by the IDT.
• Organize IDT meetings when needed to complete SDRs within regulatory timeframes.
• Review pending SDRs daily in the EHR and provide status updates to leadership and QI.
• Provide SDR training for staff as needed.
• Attend and contribute to staff meetings, in-services, and committees as assigned.

Skills

Effective communication

Attention to detail

Time management

Policy learning

Education

HS Diploma or GED

Bachelor's degree in health care administration, nursing, public health preferred

Tools

MS Office

Job description

Job Details: Level: Entry, Job Location: Fresno - Fresno, CA 93721, Position Type: Full Time, Salary Range: $20.00 - $24.50 Hourly, Job Shift: Day, Job Category: Admin - Clerical, Who We Are

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary

The Service Determination Request (SDR) Coordinator will be responsible for ensuring process compliance of services requested by participants.

Essential Job Functions

• Ensure all SDRs are completed in accordance with regulatory requirements by Centers for Medicare & Medicaid Services (CMS), Department of Health Care Services (DHCS), and Innovative Integrated Health (IIH) standard operating procedures.
• Responsible for all documentation, notifications, and follow up of services provided as requested by participants and approved by the interdisciplinary team (IDT).
• Responsible for organizing IDT meetings, as needed, to complete the SDR process within the regulatory timeframe.
• Perform daily review of all pending SDRs in the electronic health records (EHR)
• Provide daily e-mail status summary to site leadership and Quality Improvement (QI) department.
• Conduct SDR training for staff as needed.
• Attend, participate, and facilitate staff meetings, in-services, and committees as assigned.
• Complete assigned projects.
• Adhere to and support the organization’s practices, procedures, and policies.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked and follow time and attendance policies.
• May require use of personal vehicle.

Qualifications: Knowledge, Skills and Abilities

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.

Working Conditions and Physical Demands

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and airconditioned environment.

Experience

Minimum of one (1) year in a clinical administrative role in a health care delivery setting or related experience.

Education and Certification

• High School Diploma or GED required.
• Bachelor's degree in health care administration, nursing, public health preferred.
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.

We are an Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.