Screener, Aviation (SMF)

MODERN AVIATION INC; Sacramento (CA); On-site; USD 22,000 - 23,000; Full time

Job summary

Modern Aviation is seeking a Seasonal Customer Service & Client Experience professional in Sacramento, CA to deliver outstanding service to charter customers and coordinate with flight teams. The role emphasizes safety, security, and professional conduct on the ramp.

Responsibilities include assisting customers, communicating with coordinators, maintaining ramp operations, and upholding company policies, while adhering to TSA rules and safety standards.

Qualifications

• Must be at least 18 years of age.
• HS diploma or equivalent.
• Valid driver’s license.
• Strong verbal and written communication skills.
• Ability to stand or walk for extended periods.
• Ability to lift or move 50lbs.
• Ability to maintain professionalism in a security sensitive environment.
• Basic knowledge of aircraft types and ground servicing operations.
• Ability to perform basic math calculations (e.g., percentages, measurements, volume).
• Ability to manage and prioritize multiple tasks simultaneously.

Responsibilities

• Provide excellent customer service with a professional, respectful, and discreet approach.
• Communicate effectively with charter coordinators, customers, and team members.
• Anticipate client needs and respond promptly to requests or concerns.
• Maintain strong ramp etiquette and a customer first mindset.
• Safeguard ramp access by preventing unauthorized personnel or unattended vehicles.
• Ensure compliance with TSA regulations and safety procedures.
• Report all incidents immediately to the appropriate authorities when required.

Skills

Verbal & written communication

Stand/walk long periods

Lift up to 50 lbs

Professionalism in security

Multitasking

Aircraft knowledge basics

Education

HS diploma or equivalent

Job description

Job Details

Job Location: Sacramento, CA 95837

Position Type: Seasonal

Salary Range: $16.00 - $17.00 Hourly

Customer Service & Client Experience

• Provide excellent customer service with a professional, respectful, and discreet approach


• Communicate effectively with charter coordinators, customers, and team members


• Anticipate client needs and respond promptly to requests or concerns


• Maintain strong ramp etiquette and a customer first mindset

Safety, Security & Compliance

• Conduct passenger and baggage screening using required screening equipment


• Perform physical searches and take appropriate action when identifying prohibited or dangerous items


• Ensure immediate notification of Law Enforcement and/or Airline Ground Security Coordinator when required


• Safeguard ramp access by preventing unauthorized personnel or unattended vehicles


• Comply with all company policies, TSA regulations, and safety/security procedures


• Maintain eligibility to obtain and hold a security sensitive identification badge


• Report all government tests, real weapons, injuries, and major incidents immediately

Ramp Operations & Equipment

• Maintain a clean, organized, and safe ramp environment


• Ensure all gates are secured when the ramp is unattended


• Verify equipment is functional and in proper working condition


• Assist with handling baggage and cargo as needed


• Identify and report maintenance needs or operational issues

Teamwork & Communication

• Communicate clearly and professionally with supervisors and team members


• Keep supervisor informed of operational needs, concerns, and issues


• Work collaboratively to support safe and efficient operations


• Treat all information with strict confidentiality

Professional Standards

• Maintain proper uniform and appearance in accordance with company standards


• Ensure identification badges are always visible


• Adhere to attendance expectations and report to work on a regular, timely basis


• Perform additional duties as assigned

Qualifications

• Must be at least 18 years of age


• HS diploma or equivalent


• Valid driver’s license


• Strong verbal and written communication skills


• Ability to stand or walk for extended periods


• Ability to lift or move 50lbs


• Ability to maintain professionalism in a security sensitive environment


• Basic knowledge of aircraft types and ground servicing operations


• Ability to perform basic math calculations (e.g., percentages, measurements, volume)


• Ability to manage and prioritize multiple tasks simultaneously

Working conditions and physical demands for this role

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

https://assessment.predictiveindex.com/bo/804D/AviationScreener_Mar2025_181451

Modern Aviation’s Pay Range

$16.00 - $17.00/hr. *Part-time, Seasonal, and Variable positions are not eligible for health benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role. Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [e-mail].