Scooper - Rockridge, Oakland CA *NEW SHOP OPENING!*

Salt & Straw; Oakland (CA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Team Discount 30% off all the magic

Educational Assistance up to $1,800

Health benefits potential

Job summary

Salt & Straw in Oakland is seeking friendly Scoopers to create memorable guest experiences. You will scoop ice cream, prepare cones, share flavor stories, and help guests discover their next favorite treat. You’ll greet guests, run the register, and support daily shop operations with a collaborative team.

Qualifications include being 16+ years old with strong communication and a hospitality mindset. Evening and weekend availability is preferred, and prior food service experience is a plus.

Qualifications

• Must be 16+ years old and able to work evenings, weekends and holidays.
• Excellent communication and friendly guest interaction.
• Experience in food service or hospitality is a plus.

Responsibilities

• Scoop ice cream and prepare waffle cones while greeting guests.
• Share flavor stories, offer samples, and help guests choose scoops.
• Operate the register and assist with daily shop operations.
• Restock supplies and maintain cleanliness and safety standards.
• Work with teammates to keep the shop welcoming and efficient.

Skills

Customer service

Communication

Teamwork

Food service

Hospitality

Job description

Create Moments That MatterNow Hiring: Ice Cream Scoopers – Salt & StrawAt Salt & Straw, we believe in making it count—every scoop and every guest interaction.We're hiring Scoopers to create memorable experiences. More than serving ice cream, Scoopers guide guests through our flavors, share ingredient stories, and create meaningful connections.If you love working with people, thrive in a fast-paced environment, and value kindness, curiosity, and hospitality, we'd love to meet you.What You'll DoScoopers are at the heart of the Salt & Straw experience, creating memorable moments for guests while helping the shop run smoothly.You will:Deliver exceptional customer service and create welcoming experiences for every guestShare flavor stories, offer samples, and help guests discover their next favorite scoopScoop ice cream, make waffle cones, operate the register, and support daily shop operationsGreet guests, answer questions, and help guide the flow of the shopAccurately process transactions and assist with online and delivery ordersPrepare products according to recipes and quality standardsRestock ice cream, supplies, and retail products throughout the shiftMaintain food safety, cleanliness, and organization standards across the shopSupport dishwashing, cleaning, and other operational tasks that keep the shop running smoothlyWork collaboratively with teammates to create a positive and supportive environmentWhy You'll Love It HereWe offer competitive pay, flexible scheduling, meaningful benefits, and opportunities to grow.Financial Flexibility: Optional earned wage access and a 401(k) match after three months—even for part-time Team MembersHealth & Wellness: Medical, Dental, and Vision benefits may become available upon reaching eligibility requirementsMental Health Support: Free, 24/7 access to licensed mental health professionals for Team Members and their familiesWork-Life Balance: Flexible scheduling, paid sick time, paid parental leave, and paid voting timeEducation & Growth: Up to $1,800 annually in Educational Assistance plus opportunities to grow into Shift Coordinator, Assistant General Manager, and General Manager rolesTeam Discount: 30% off all the magicFirst Dibs on Flavors before the publicPet Insurance and additional wellness benefitsFlexible Spending Accounts, commuter benefits, and moreYou're a Great Fit If You:Are 16+ years oldCan work evenings, weekends, and holidaysCan work at least 3 shifts per week, including 2 closing shiftsEnjoy working with people and creating memorable guest experiencesHave strong communication skills and a positive attitudeThrive in fast-paced environments and enjoy staying busyWork well as part of a team and support those around youAre curious, dependable, and eager to learnHave food service, retail, coffee, restaurant, hospitality, or customer service experience (preferred but not required)Are comfortable discussing flavors, offering samples, and engaging with guestsReady to Scoop the Unbelievable? This is more than a job. It’s a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.Important NotesFood Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.E-Verify Participation: We participate in E-Verify to confirm work authorization.Our ValuesCreate the UnbelievableShow Up GenerouslyAct with Thoughtful CuriosityShare Human KindnessMake It CountThese values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.