Scheduling Registration Representative

cwi; West Allis (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Wisconsin in Wisconsin is seeking a scheduling specialist to manage high-volume inbound calls, register patients, and educate families on financial obligations. You will follow Central Scheduling protocols and support triage processes using CHW tools.

The role requires strong communication, data entry accuracy, and experience in a busy call center or registration setting, with Epic familiarity preferred. This on-site position offers meaningful work serving children and families.

Qualifications

• High School diploma or GED required.
• 1+ years of customer service experience required.
• Registration/scheduling experience preferred.
• Epic experience preferred.
• Call center experience preferred.
• Excellent communication and interpersonal skills in a fast-paced environment.

Responsibilities

• Schedules appointments via inbound calls per Central Scheduling protocols.
• Facilitates intake for appropriate triage using CHW technology.
• Provides pre-registration support for scheduled services.
• Discusses financial obligations with parent/guardian.
• Educates families on managed care processes and required authorizations.

Skills

Communication skills

Interpersonal skills

Data entry

Decision making

Education

High school diploma or GED

Tools

Epic

Job description

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/

If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

Job Summary:

Schedules appointments from incoming phone calls in high volume call center format. Processes all necessary registration information and educate patient families of their financial obligations.

Essential Functions:

• Schedules appointments via incoming telephone calls per Central Scheduling protocols and facilitate intake process for appropriate triage utilizing CHW technology.
• Provide pre-registration support for scheduled services per department guidelines.
• Discusses potential financial obligations with parent.
• Educates parent guardian or patient on managed care process and required authorization needed per CHW policies and managed care contractors. Updates insurance information for accuracy and verifies current/ future eligibility
• Place outbound calls to patient families to schedule and register appointment via work lists found in work queues.

Education:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

Experience:

• 1+ years Customer service experience required
• Experience in registration and/or scheduling preferred
• Epic experience preferred
• Call center experience preferred

Knowledge, Skills and Abilities:

• Requires excellent communication and interpersonal skills in order to serve a variety of people in a fast paced call center environment
• Ability to make decisions based on established clinic protocols preferred.
• Excellent organization and prioritizing skills necessary to work in a fast paced multi-functioned department preferred.
• Proficient data entry skills with accuracy and speed

Required for All Jobs:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.

Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: