Scheduling Manager - Winston-Salem, NC

Cornerstone Caregiving; Winston-Salem (NC); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health, dental, vision insurance

PTO accrual

Growth Bonus

WOTC Bonus

Phone Stipend

Job summary

Cornerstone Caregiving in Winston-Salem, NC seeks a Scheduling Manager to oversee caregiver staffing, client scheduling, and day-to-day office operations. You will manage on-call duties and support the Operating Director with intake assessments and client satisfaction initiatives.

The role requires strong scheduling experience, autonomy, and excellent communication. Benefitsofferings include medical plans, PTO accrual, growth bonuses, and a stipend for phone costs.

Qualifications

• High school diploma or equivalent as minimum education
• Associates and/or Bachelor Degree; may substitute degree with education/experience
• Minimum two years' experience as Administrator and/or managing sales, customer service, and HR in an office setting
• Valid driver's license and state auto insurance proof

Responsibilities

• Caregiver management including hiring and termination
• Scheduling client and caregiver rosters via AxisCare
• On-call management for client, caregiver, and referral calls
• General office support to Operating Director
• In-home assessments and intakes to ensure client satisfaction
• Provide high-quality client service from phone to in-home visits
• Ensure compliance with operating standards and state requirements

Skills

Autonomy

Tech-savvy

Scheduling oversight

Interpersonal skills

Education

Associates/Bachelor Degree

High school diploma or equivalent

Valid driver’s license

Auto insurance proof

Tools

AxisCare

Job description

Scheduling Manager - Cornerstone Caregiving

Winston-Salem, NC | Full-Time | Management Role | $40,000 + Benefits & Bonus Opportunities

What We Do

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 450 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.

Job Responsibilities

• Caregiver Management: Responsible for managing caregivers, including hiring and terminating, as needed.
• Scheduling: Responsible for managing client and caregiver schedules via company software, AxisCare.
• On-Call: Responsible for managing on-call responsibilities as calls are received from clients, caregivers, and referral sources.
• General Office Support: Provide general operational and administrative support to the Operating Director.
• In-home Assessments: Support the Operating Director with conducting intakes, and ensure client satisfaction.
• Client Care: Ensure high-quality client service is provided from phone calls to in-home consultations to maximize client retention.
• Compliance: Adhere to Cornerstone Caregiving's operating standards and state-specific compliance requirements.

Employee and Fringe Benefits

• Access to company-sponsored benefits plan that includes coverage for health, dental, vision, life, and other insurance benefits
• PTO: Accrues at 1 day per month
• Growth Bonus
• WOTC Bonus
• Phone Stipend

Education & Certifications

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years' experience as Administrator and/or managing sales, customer service, and human resource functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Preferred Skills

• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Experience with oversight of frontline employees
• Experience with shift planning and employee scheduling
• Strong interpersonal and communication skills

Physical Requirements

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.

Work Environment

• Office Environment: High-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.
• Client's Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.

Equal Opportunity Employer Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position but rather describes the general nature and level of work being performed. The requirements listed above are representative of the minimum levels of knowledge, skills and ability necessary to perform the job. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

This job description also reflects the Company’s assessment of the essential functions of the position. The Company will make reasonable job-related accommodations to allow qualified applicants and employees with disabilities to perform those essential functions. The Company reserves the right to assign different or additional duties and responsibilities to this position or to reassign duties and responsibilities to other positions. Continued employment remains on an “at-will” basis.

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