Scheduling & Customer Service Specialist

Rollins Inc.; Wilmington (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Maternity benefits

401(k) with company match

Employee stock purchase plan

Paid holidays

Paid time off

Tuition reimbursement

Dependent scholarships

Employee discounts

Training program

Job summary

Orkin in Wilmington, MA is seeking a Scheduling Logistics & Customer Service Specialist to organize daily service routes and support timely, high-quality customer service. This role emphasizes accuracy, organization, and teamwork.

You’ll collaborate with service and call center teams, use data to improve routing, and communicate across departments to resolve issues and adjust to changing schedules. Training and benefits accompany a clear path for growth.

Qualifications

• Highly organized, accurate, and dependable.
• Strong problem-solving and communication skills.
• Comfortable working with processes, data, and changing priorities.
• Proficient with Excel and Microsoft Office and willing to learn new systems.

Responsibilities

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

Skills

Organizational skills

Problem-solving

Communication skills

Adaptability

Teamwork

Tools

Excel

Microsoft Office

Job description

Overview

Join the Best in Pests

Scheduling Logistics & Customer Service Specialist

At Orkin, we know the secret to success: great people with a customer service "FIRST" mindset. That’s why we’re looking for a Scheduling Logistics & Customer Service Specialist who thrives on organization, accuracy, and teamwork.

This is more than a job—it’s a career with staying power. From award-winning training to growth opportunities, recession-resistant stability, and benefits that go beyond the basics, you’ll have everything you need to succeed.

Responsibilities

What You’ll Do

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

What We’re Looking For

• Highly organized, accurate, and dependable.
• Strong problem-solving and communication skills.
• Comfortable working with processes, data, and changing priorities.
• Proficient with Excel and Microsoft Office and willing to learn new systems.

Why You’ll Love It Here

• $22.00–$25.00 per hour
• Medical, dental, vision, life insurance, and maternity benefits
• 401(k) with company match and employee stock purchase plan
• Paid holidays and time off
• Tuition reimbursement and dependent scholarships
• Employee discounts and community involvement opportunities
• Award-winning training—no industry experience required

Why Orkin?

Since 1901, Orkin has been a leader in pest management and offers the stability and career opportunities of Rollins, Inc. (NYSE: ROL). We invest in our people through training, development, teamwork, and opportunities for growth.

Qualifications

• Skilled at coordinating complex routing schedules under pressure.
• Relentless about meeting commitments and delivering great service.
• Collaborative, clear, and comfortable communicator across all levels of the business.
• Proficient in Excel and Microsoft Office; quick to learn new systems.
• Agile enough to adjust processes and keep operations running smoothly.
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Preferred: Experience in logistics, routing, or supply chain.

Also Welcome: Recent college graduates with customer service experience who enjoy organization, technology, and data-driven problem solving.

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer