Scheduling Coordinator-PN

Lexington Health; Columbia (SC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Day ONE medical insurance

403(b) match plan

Employer paid life insurance

Disability after 90 days

Tuition reimbursement

Student loan forgiveness

Job summary

Lexington Health in West Columbia, SC is seeking a Scheduling Coordinator to manage provider schedules, load new templates, and coordinate day-to-day front office scheduling tasks. The role works closely with office managers, clinical staff, and the scheduling team to ensure accurate, timely appointments.

Responsibilities include greeting patients, handling calls, and training teammates. A High School Diploma is required with healthcare scheduling experience and familiarity with medical

Qualifications

• Must have high school diploma or equivalent.
• 6 months scheduling experience in a healthcare setting is required.
• Experience using medical terminology and CRT in a physician practice is preferred.

Responsibilities

• Oversee appointment scheduling for one or more providers.
• Load new appointment schedules and changes in the system.
• Reschedule patients due to provider absences (planned or unplanned).
• Notify key departments of call changes and schedule updates.
• Apply clerical and clinical knowledge to scheduling tasks.
• May enter scheduling orders in Epic with provider sign-off as needed.
• Answer phones and assist patients with scheduling questions.
• Provide training to coworkers on scheduling processes.

Skills

Medical terminology

CRT

Scheduling experience

Customer service

Education

High School Diploma or Equivalent

Tools

Epic

Outlook

Word

Excel

Job description

LH Heart&Vasc West Columbia

Full Time

Day Shift

M-Th, 730-430; F 730-1

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Performs advanced scheduling functions in the appointment scheduling system applications. Ensures that all provider schedules are accurately loaded in a timely manner. Works very closely with the office manager/medical office supervisor, business office staff, clinical staff and all providers to enhance the workflow of the entire department. Greets patients and visitors, answers telephone and performs a variety of routine duties. Performs advanced scheduling functions including the loading of new appointment schedules, loading changes to previously loaded schedules, and coordinating provider schedules. Provides daily oversight for appointment scheduling team operations and coordinates appointment scheduling team activities.

Some offices/departments may require the Scheduling Coordinator-PN to perform order-entry tasks with second sign-off by provider, as needed or assigned by the Manager

Minimum Qualifications

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 6 months scheduling experience in a healthcare setting
• Substitutable Education & Experience: None.
• Required Certifications/Licensure: None.
• Required Training: Prior experience utilizing medical terminology and CRT in a physician practice setting; Experience with Microsoft Office applications (Outlook, Word, and Excel.); 6 Month training/probationary period to demonstrate proficiency.

Essential Functions

• Oversight of appointment scheduling for one or more providers.
• Manage work-flow of all appointment scheduling procedures including, but not limited to:
• Ensuring the proper pre-registration of new patients into the system
• Follow up on reports to ensure accuracy of patient schedules and call-backs to patients as needed
• Loading new schedule templates
• Rescheduling patients due to provider absences (planned and unplanned)
• Notifying key departments of call changes
• Apply clerical and clinical knowledge for the purposes of scheduling patient appointments
• May be responsible for order entry duties associated with scheduling. May enter in accordance with Epic based order entry capabilities.

Duties & Responsibilities

• Answer telephone, schedule appointments, provide call transfers to appropriate area as needed, and generally assist patients with questions.
• Serve as the designated trainer to coworkers for all activities related to the appointment schedule.
• Provide trouble-shooting and problem resolution for hard-to-find and/or work-in appointments.
• Perform schedule accuracy audits as necessary.
• Exhibit proficiency in other front office clerical areas of the physician practice.
• Must fill-in when needed at other clerical areas as requested by management.
• Perform other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer

It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market : Columbia

Nearest Secondary Market : South Carolina