Scheduling Coordinator - Oral Surgery

Paradigm Oral Health; San Rafael (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Paid time off

401k Plan w/Company Match

Health Savings Account (HSA)

Job summary

North Bay Dental Implants & Oral Surgery in San Rafael, CA is seeking a Scheduling Coordinator to join our in-office team. This role focuses on delivering exceptional patient service, scheduling, and front-desk coordination in a fast-paced dental practice.

Ideal candidates have a high school diploma and at least one year of customer service experience. Previous dental office exposure is a plus, and HIPAA confidentiality is essential.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.
• Understanding of dental terminology is a plus.

Responsibilities

• Provide concierge level service to patients and referring offices.
• Greet patients and manage front desk flow to reduce wait times.
• Schedule appointments and prepare daily provider schedules.
• Maintain patient charts and HIPAA confidentiality.
• Coordinate with team and maintain a neat reception area.

Skills

Dental terminology

Customer-focused communication

Office skills

Time management

Attention to detail

Education

High school diploma or equivalent

1 year of customer service experience

Job description

North Bay Dental Implants & Oral Surgery | San Rafael, CA 94903

FT M-F| San Rafael, CA | This is an in-office position.

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We're growing and looking for a motivated, upbeat and service-driven Scheduling Coordinator to join our practice! The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. If you're someone who thrives in a fast-paced environment, enjoys helping people and values being part of a supportive, high=performing team, we'd love to have you join us as we continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

Role and Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

What We Offer

• Competitive Pay, Bonus potential, and Annual Merit Reviews
• Paid Time Off
• 401k Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans
• Medical (including Virtual Care), Dental and Vision Coverage
• Basic and Supplemental Life Insurance
• Short & Long-Term Disability
• Employee Assistance Program
• BLS/CPR Certification
• Career Path Advancement to Clinical or Management positions
• National Discount and Rewards Marketplace

Paradigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.

Know your Right to Work

Compensation details: 20-24 Hourly Wage