Scheduling Coordinator II

Ellis Medicine; City of Schenectady (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

Ellis Medicine seeks a Scheduling Coordinator II to manage patient appointments, front desk operations, and EMR documentation. The role involves registration duties, staff training, and coordinating referrals under the practice manager's guidance.

Qualifications include a high school diploma, 2+ years office experience, and strong communication skills. An associate’s degree in a healthcare discipline is preferred. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in an office setting.
• Associate’s Degree in a Healthcare Discipline with 3–5 years of healthcare experience preferred.
• Excellent communication skills and ability to interact with a variety of people including hospital administration, staff and physicians.
• Customer service-oriented attitude.

Responsibilities

• Schedule appointments for the practice.
• Check in/Check out registration.
• Maintain front desk flow.
• Scan/Preload into EMR.
• Screen patients/visitors for COVID symptoms and temperature.
• Process preauthorizations and coordinate referrals.

Skills

Excellent communication

Customer service

Interpersonal skills

Education

High school diploma

2+ years office experience

Associate’s degree in healthcare (preferred)

Job description

The Scheduling Coordinator II is responsible for the coordination of business office activity. This position involves knowledge of all computer software programs, which are utilized in daily operations. The Scheduling Coordinator II may be called upon to perform registration and check-out in addition to scheduling. Responsible for performing staff training and, when needed, supervision of the above functions. The Scheduling Coordinator II should also be prepared to work on special assignments as requested by the practice manager and keep the manager up to date with daily occurrences in the office. Scheduling Coordinator II will be responsible for activities such as preauthorization, participating in quality measures and coordinating referrals. Responsible for any other additional duties assigned by the practice manager.

PRIMARY RESPONSIBILITIES OF THE POSITION:

• Scheduling of appointments for the practice.
• Check in/ Check out registration.
• Maintain the flow of the front desk.
• Scan/Preload into EMR.
• Screening patients/visitors for COVID symptoms and temperature.
• Prior authorization, monitoring and follow up on lab tests and imaging studies.
• Cash reconciliation at end of business.
• Prepping all encounters, including obtaining and scanning records as needed.
• Receiving and documenting within the EMR all messages.
• Obtaining and delivering daily mail.
• Maintains the majority of scanning of documents into EMR.
• Maintains both incoming and outgoing electronic referrals.
• Assisting clinical staff in obtaining records as needed.
• Sends no-show letters and documents in EMR.
• Appropriately completes disability paperwork.
• Gathers all the information required for Worker’s Compensation visits before they visit.
• Excellent person-to-person skills: listening, speaking and interacting styles that are friendly, courteous and appropriate in a variety of settings.
• Positive attitude: ability to maintain and communicate an optimistic state of mind.
• Ability to manage multiple tasks and receive work direction from multiple people.
• Demonstrating the ability to work with confidential information and to maintain strict confidentiality is essential. Willingness and flexibility to change hours as needed and on short notice, as well as float throughout EMG practices.
• Excellent communication with the patients, physicians, staff, other offices, and other hospital departments while maintaining a high degree of professionalism and positive customer relations is vital. Delivers excellent customer service to all.
• Goals include optimizing all schedules and appointments of all modalities, meeting department objectives.
• Accuracy of patient registration, verification of demographics, insurance and financial information.
• Coordination of referrals both internally and externally.
• Required to cross train and support all programs and other duties assigned to them when needed.
• Performs duties as a clerical coordinator when needed

EDUCATION AND EXPERIENCE REQUIREMENT(S):

• A high school diploma required or equivalent required.
• A minimum of two (2) years of experience in an office setting
• Associate’s Degree in a Healthcare Discipline with 3–5 years of experience in a healthcare setting is preferred.
• Excellent communication skills and ability to interact with a variety of people, including hospital administration, staff, and physicians
• Customer service-oriented attitude and behavior.

PHYSICAL REQUIREMENTS:

The position is located indoors under normal working conditions. Should be able to push/pull 25 lbs., lift/move 15 lbs. from floor to table, be able to perform moderately difficult manual manipulations such as using a keyboard, writing and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photocopiers. Mobility requirements may include the ability to sit at a computer terminal or work station for a prolonged period of time, in addition to being able to squat, stand and walk for a reasonable length of time and distance.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

SALARY RANGE: $17.46-25.32 /hour

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.