Scheduling Coordinator(Bilingual Spanish Required)

True Care; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid Vacation

Company Holidays

Sick Leave

Floating Holidays

Professional development opportunities

Mission-driven work in an innovative/​

Job summary

True Care in Bronx, NY is seeking a Home Care Scheduling Coordinator to coordinate caregiver placement and visit confirmations, manage staff schedules, and communicate with patients and families. This full-time on-site role supports high-quality home care services within our network.

The position requires a High School diploma, bilingual Spanish, and strong interpersonal/communication skills in a fast-paced environment. Training and collaboration with our team are offered as part of the role.

Qualifications

• High School diploma or GED equivalent is required.
• Knowledge of HHAeXchange is highly preferred.
• Bilingual fluency in Spanish is required.
• Strong interpersonal and communication skills are essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate caregiver placement and visit confirmations between HHAs and patients.
• Create and maintain staff schedules and confirm attendance.
• Communicate with caregivers, patients and families while adhering to policies.
• Perform case management for assigned caseload and ensure quality service.
• Verify caregiver attendance and manage staffing for no-shows or changes.
• Handle inquiries via phone, email, or fax and update documentation in HHAeXchange.
• Maintain patient confidentiality and participate in team trainings.

Skills

Bilingual Fluency in Spanish

Interpersonal skills

Communication skills

Multitasking

Education

High School diploma/ GED equivalent

Tools

HHAeXchange

Job description

Company Overview:

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position title: Home Care Scheduling Coordinator

Location: Full-time Monday-Friday 9 am-5 pm onsite in Bronx, NY

Position summary: The Home Care Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care’s policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service.

Key Responsibilities

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange
• Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service
• Participate in departmental trainings
• Assist the Team Lead with coverage and work with the team members with any staffing challenges
• Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange
• Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
• Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
• Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
• Verify billed services against requested services
• Maintain patient confidentiality and privacy with dignity and respect
• Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others

Required Qualifications

• High School diploma/ GED equivalent
• Knowledge of HHAeXchange is highly preferred
• Bilingual Fluency in Spanish
• Strong interpersonal and communication skills
• Able to deal with difficult or sensitive situations in person or on the phone
• Excellent customer service having empathy and patience in working for elderly population
• Able to multitask and work in an extremely fast paced environment
• Ability to maintain a professional demeanor when handling issues

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space