Scheduling Coordinator

Socket.dev; Traverse (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Compensation Package

Health & Dental Benefits

401(k) Matching

Aesthetic Industry Perks

Job summary

Socket.dev is seeking a Scheduling Coordinator to serve as the primary contact for cosmetic and aesthetic clients. The role focuses on managing appointments, delivering exceptional service, and ensuring a smooth patient journey from inquiry to follow-up.

This full-time, on-site position follows a structured schedule with different shifts throughout the week, supporting clinic efficiency and a welcoming environment for patients. Benefits accompany this pivotal role.

Qualifications

• Experience in medical or aesthetic practice preferred.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills for client and team interactions.

Responsibilities

• Coordinate and manage patient scheduling for consultations, injections, lasers, facials, follow-ups, and other skin care services.
• Greet patients, handle check-in/check-out, answer phones, schedule appointments, and educate patients on services.
• Communicate with physicians, nurses, aestheticians, laser technicians, and patients to ensure seamless scheduling flow.
• Process patient payments, billing, quotes, memberships, packages, and no-show/cancellation fees while maintaining accurate records.
• Support daily clinic operations by managing inventory, completing monthly reconciliation, and keeping a clean workspace.
• Assist with front office operations and resolve scheduling conflicts to keep calendars fully booked.

Skills

Scheduling experience

Organization & multitasking

Communication skills

EMR software proficiency

Job description

TheScheduling Coordinator is the primary point of contact for clients seeking cosmetic and aesthetic treatments. This role involves managing appointment schedules, providing exceptional customer service, and ensuring a seamless experience for patients from initial inquiry to post-treatment follow-up. The coordinator supports the practice’s operations by maintaining organized schedules, optimizingclinicefficiency, and fostering a welcoming environment for patients.

This is a full time, on-site position with the schedule broken down as follows:

Monday & Wednesday: 8AM-5PM

Tuesday & Thursday: 8AM-6PM

Friday: 8AM-12PM

We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities

• Coordinate and manage patient scheduling for consultations, injectables, lasers, facials, follow-ups, and other skin care services while optimizing provider schedules and filling cancellations.
• Deliver exceptional patient service by greeting patients, handling check-in/check-out, answering phones, scheduling appointments, and educating patients on services and appointment preparation.
• Communicate professionally with physicians, nurses, aestheticians, laser technicians, and patients via phone, email, and secure messaging to ensure seamless patient care and scheduling flow.
• Process patient payments, billing, financial quotes, memberships, packages, and no-show/cancellation fees while maintaining accurate patient records and digital charts.
• Support daily clinic operations by managing inventory supplies, completing monthly inventory reconciliation, and maintaining a clean, organized, and professional workspace.
• Assist with front office operations as needed, including resolving scheduling conflicts, accommodating emergency appointments, and ensuring schedules remain fully booked through waitlist and follow-up outreach.

Qualifications

• Previousexperience ina medicalor aesthetic practice preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills to interact with clients and team members.
• Proficiencyin scheduling and EMR software; familiarity with aesthetic services is a plus.
• Ability tomaintaina professional and positive demeanor in a fast-paced environment.

Benefits

• Competitive Compensation Package- Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits- Comprehensive coverage to prioritize your well-being.
• 401(k) Matching- Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks- Enjoy free and discounted services and products.