Scheduling Coordinator

InnovAge Holding Corp.; Orlando (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

InnovAge Holding Corp. is seeking a Scheduling Coordinator to assist with participant care, escort participants, and manage appointments between participants and providers.

The role emphasizes clerical support, data entry in Epic EMR, and collaboration with the IDT and clinic staff to ensure timely access to care. Remote work experience is valued alongside strong customer service skills.

Qualifications

• 1+ yr administrative, clerical experience including data entry and customer service.
• 1+ yr scheduling experience, with medical scheduling preferred.
• Recent medical scheduling experience within last 1–2 years.
• 3–5 years customer service experience.
• Remote work experience and familiarity with medical EMR systems.

Responsibilities

• Schedule appointments with external network specialists and coordinate care.
• Document scheduling activity in Epic EMR and manage participant flow.
• Serve as liaison between participants, caregivers and providers.
• Notify participants of appointment details and maintain data accuracy.
• Coordinate referrals, authorizations, and high-complexity scheduling.
• Support front-office tasks and assist with schedule changes and transportation.

Skills

Administrative experience

Scheduling experience

Remote work experience

Medical terminology

EMR

Tools

Epic EMR

Job description

Essential Functions and Work Responsibilities

TheScheduling Coordinatorassistsin participant care responsibilities by performing receptionist duties, escorting participants to exam rooms and scheduling and coordinating various appointments between theparticipantand providers. The Scheduling Coordinator also performs a variety of clerical duties and provides administrative support to all clinic functions.

Functional Category: Participant Scheduling and Support

Estimated Percent of time Spent – 50%

• Schedule appointments with external network specialists for consultations and procedures as ordered by PACE Primary Care Physicians (PCPs).
• Prioritize appointment scheduling based on Expected By Date and clinical urgency as directed by medical staff.
• Collaborate daily with clinical teams to manage participant flow and ensure timely access to care.
• Meet or exceed scheduling productivity standards set.
• Ensure all appointment data and updates are accurately documented in Epic (electronic medical record).
• Serve as a liaison between participants, caregivers, providers, and external specialist offices to coordinate care and resolve scheduling conflicts.
• Notify participants and families of appointment details, including date, time,
• Provide attentive, responsive, and professional service during all participant and provider interactions.
• Scheduling high complex medical appointments between participants and specialty providers.
• Coordinating referrals and specialty care services.
• Obtaining and tracking consultation notes and diagnostic testing results.
• Managing clinic-based scheduling workflows and participant care coordination activities.
• Performing front-office clinic support functions such as participant check-in and appointment management.
• Preparing and coordinating authorizations related to specialty referrals and services.
• Documenting scheduling activities and participant interactions within an EMR to support and maintain the participant's medical record.

Functional Category: Internal Collaboration & Compliance

Estimated Percent of time Spent – 50%

• Collaborate closely with the Interdisciplinary Team (IDT), Transportation Department, Adult Day Health Center (ADHC), and clinic staff to coordinate appointments, ensure appropriate support services are arranged, and align scheduling with participant care plans and operational priorities.
• Participating in IDT meetings as appropriate to communicate scheduling updates, identify access barriers, and support timely resolution of participant care needs.
• Coordinate proactively with internal departments to manage schedule changes, transportation adjustments, medically necessary escorts, and coverage needs to prevent service disruptions.
• Maintain accurate and timely documentation in Epic to ensure all departments have visibility into appointment details, changes, and care coordination efforts.
• Support internal audits, quality reviews, and process improvement initiatives as directed to ensure compliance with organizational policies, regulatory requirements, and productivity standards.
• Perform other duties as assigned by the Regional Scheduling Manager

Travel Requirements

Travel: N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED

Work Experience and Qualifications:

• 1+ yr administrative, clerical experience, and medical administrative experience that includes filing, record keeping, data entry and providing customer service
• 1+ yr scheduling experience
• Must have recent medical scheduling experience within the last 1-2 years of employment
• 3-5 years of customer service experience
• Remote work experience
• Medical Terminology
• EMR

PREFERRED

Work Experience and Qualifications

• Clinic health care experience in a geriatrics setting
• Experience as a Nursing Assistant in home care, long-term care,daycareor group home
• Using Epic EMR

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

$18.37 - $21.15

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com