Scheduling Analyst - Operating Room - Jeff Hwy - PRN

ochsner; New Orleans (LA); On-site; USD 48,000 - 60,000; Full time

Job summary

Ochsner is seeking an experienced appointment scheduling coordinator to streamline access across departments. You will work with managers, directors, and end users to optimize Epic-based scheduling and reporting to regional leadership.

The role requires strong data analysis, excellent communication, and a patient-centered approach. You will produce daily, weekly, and monthly reports and ensure compliance with standards while supporting the Financial Services department.

Qualifications

• 4 years of experience in clerical operations in healthcare or related field.
• Technical knowledge of healthcare provider scheduling.
• Excellent verbal and written communication.
• Proficient with Windows applications and data entry.
• Ability to produce service availability analyses from data.

Responsibilities

• Assist managers with building a new department in Epic in a timely manner.
• Notify Epic team of department name and physicians who will be practicing in new department.
• Timely processes provider and ancillary schedules to allow optimum access for appointment coordinators.
• Meets with managers, directors, and providers as needed to assist with modification and support of current practices to accommodate their need and patient needs.
• Notifies the manager/director of any patients affected by departure so they may be moved to another provider's schedule.
• Other related duties as required.

Skills

Scheduling expertise

Data analysis

Communication skills

Customer service

Time management

Windows applications

Education

High School diploma or equivalent

Bachelor's degree

Certified Healthcare Access Manager

Medical Assistant certification

Tools

Epic scheduling module

Windows OS

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job communicates with manager/directors and end users to optimize scheduling ease and improve/increase appointment access. Consistently works with other regions to obtain standardization of scheduling process across providers, departments and regions; and assumes responsibility for developing and distributing daily, weekly monthly, quarterly and annual reports to the regional leadership team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required - High School diploma or equivalent
• Preferred - Bachelor's degree
• Preferred - Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Work Experience

• Required - 4 years experience in clerical operations at a hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related position.
• Technical knowledge of healthcare provider scheduling.

Certifications

• Preferred- Certified Healthcare Access Manager, Certified Healthcare Access Associate, Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of required job information.
• Must be proficient with Windows-style applications and keyboard.
• Excellent verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout required job processes.
• Customer service focused with demonstrated ability to gather and disseminate information through effective communication with a diverse range of people, either in person or over the phone.
• Good judgment skills in handling/escalating difficult situations.
• Good organizational, time management, interpersonal, and conflict resolution skills.
• Extensive analytical skills to create service availability analysis out of raw data to demonstrate consistent schedule utilization.
• Self-directed with the ability to prioritize tasks to meet the needs of the Financial Services department and the clinical areas.

Job Duties

• Assists manager/Director with requesting a new department to be built in Epic in a timely manner.
• Notify Epic team of department name and physicians who will be practicing in new department.
• Timely processes provider and ancillary schedules to allow optimum access for appointment coordinators.
• Meets with managers, directors, and providers as needed to assist with modification and support of current practices to accommodate their need and patient needs.
• Notifies the manager/director of any patients affected by departure so they may be moved to another provider's schedule.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individ