Scheduler WMCG - Cancer Center

Wellstar Health System; Augusta (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Wellstar Health System in the United States is seeking an experienced Scheduler to manage patient appointment scheduling by phone or from referrals, while upholding patient-focused service standards.

You will follow physician/departmental protocols to schedule appointments that best fit the patient’s availability, handle high-volume calls on a multi-line system, and maintain accurate patient data in line with APAS policies.

Qualifications

• Minimum 2 years of experience in Medical Office/Health Care or related setting.
• Experience handling a high volume of callers through a multi-line phone system.
• Solid customer service skills and basic computer literacy.
• Familiarity with medical terminology and insurance processes.

Responsibilities

• Scheduling appointments via phone or from faxes sent by referring physicians and patients calling for appointments.
• Adhering to physician/departmental scheduling protocols to fit the patient's schedule.
• Following APAS training and Health System policies and procedures at all times.
• Interacting with referral sources and using independent judgment to determine appropriate sub-specialty.

Skills

Customer Service

Basic Computer & MS Office

Calculator

Keypunch speed 35 wpm

Information systems, insurance, terms

High volume calls

Education

High School Diploma

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule. Must follow strict customer service guidelines and maintain excellent customer service scores. Must work well under pressure and stress and handle high volumes of calls and workload accurately. Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.

Core Responsibilities And Essential Functions

Compliance with Patient/Family-Centered Care standards through the following: Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care. Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making. Compliance with Customer Service Standards. Must follow strict customer service guidelines and maintain excellent customer service scores. The Scheduler is responsible for scheduling appointments via phone or from faxes sent from referring physicians as well as patients calling and requesting appointments. Compliance with Scheduling Protocols. Must adhere to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule. Interacts with referral sources and exercises independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers. Compliance with Departmental Service and Compliance (accuracy) expectations. Must follow APAS and Health System policies and procedures at all times, to include compliance in scheduling registration, insurance accuracy, balance collection, and demographic information gathering. The Scheduler is responsible for assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator. Compliance with Attendance policy. Must adhere to employee set schedule with little to no attendance issues. This essential position requires attendance during inclement weather.

Required Minimum Education

• *** Format Error High School Diploma General

Required Minimum License(s) And Certification(s)

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Minimum 2 years of experience in Medical Office/Health Care or related setting. Required

Required Minimum Skills

• Customer Service
• Basic Computer and MS Office
• Calculator
• Keypunch speed of at least 35 wpm
• Working knowledge of information systems, insurance processes, medical terminology
• Experience managing a high volume of callers through a multi-line phone system

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.