Scheduler Secretary OP Center Duluth

Northside Hospital; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northside Hospital is seeking a patient access front desk professional to greet patients, pre-register for imaging, and verify demographics and insurance data. You will coordinate radiology scheduling, process payments, and ensure accurate record keeping across multiple information systems.

Required is at least one year of medical clerical experience or an associate's degree, with CPR potentially required by some departments. Proficiency in MS Office and strong communication skills are essential.

Qualifications

• One year of medical clerical or related experience is required.
• CPR certification may be required by department.
• Typing requirements vary by department; see requisition for requirements.

Responsibilities

• Serves as initial patient contact and pre-registers patients for imaging procedures.
• Enter demographics, insurance coding, and medical information accurately.
• Prepare patient records, schedules, and radiology jacket for procedures.
• Educate patients while ensuring HIPAA compliance and Medicare guidelines.
• Coordinate add-ons, pre-certifications, and faxes of radiology reports.
• Maintain supplies, inventory, and multi-system competencies as needed.
• Assist clinical staff with safe patient handling and data entry.
• Manage complaint handling and service recovery in a professional manner.

Skills

Customer service

Data entry

Communication

Medical terminology

Problem-solving

Education

Associate's degree

Tools

MS Office

Job description

2026-116884

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

RADIOLOGY AND PATIENT ACCESS

Serves as initial patient contact, initiates patient record and account and prepares patient for imaging procedure. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.

Compiles patient records and prints schedule in preparation for daily appointments. Pre-registers patients as time allows if applicable.

Interviews, verifies, and performs accurate data entry of patient demographics, insurance coding, and medical information to ensure integrity of records and minimize claims denials if applicable.

Educates patients and maintains compliance with Medicare Secondary Payer guidelines through accurate completion of questionnaire for every appropriate patient encounter, and with HIPAA privacy regulations and acknowledgements if applicable.

Accepts upfront payments and provides appropriate patient receipts. Ensures proper transport and documentation is provided to Accounting if applicable.

Prepares for patient Radiology procedure through accurate test order entry, preparation of patient Radiology jacket, and verification of appropriate documentation and questionnaires.

Escorts patients to testing area as needed and provides directions as applicable. Monitors patient wait times ensuring patients are seen with 15 minutes and communication as to delays, status of procedure, etc. occurs.

Manages outside film “check in”. Performs systems “check out” of films and prepares for transport if applicable.

Orders and stocks supplies and forms. Maintains appropriate inventories to ensure adequate par levels.

Maintains competency in multiple information systems programs, keeps abreast of ongoing changes, and maintains flexibility inherent in performance of job.

Sustains optimal patient focus while performing job duties in a manner which conveys respect and dignity to the patients and patients’ families. Manages complaint handling and service recovery in a professional manner.

Faxes Radiology reports to the appropriate physician after batch printing and upon request if applicable.

Coordinates same day add-ons via scheduling or the physician’s office to include initiating pre-certification if applicable.

Reviews, prepares, and forwards patient information to be retained in the hospital medical record in a timely manner if applicable.

Assists clinical staff with safe patient handling as needed.

Performs Clinical Decision Support processes as assigned to include but not limited to daily reporting, physician order input in web based portal and proper documentation of decision support criteria in radiology systems.

Required

One (1) year previous medical related clerical or related experience or an associate’s degree.

Typing requirements vary by department; see requisition for requirements.

CPR certification may be required by department; see requisition for requirement.

Preferred

Three (3) years previous experience in admissions or a scheduling environment.

Demonstrated problem-solving skills

Proficient in computerized input of data

Good communication skills

Fundamental knowledge and skill in utilization of computer application.

Level of proficiency in the use and application of MS Office (Word, Excel, and PowerPoint) varies by department, see requisition for requirements.

Medical terminology