Scheduler Representative II

Conifer Health Solutions; Alabaster (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Conifer Health Solutions at Shelby Medical Center is seeking a Scheduling Specialist to coordinate complex diagnostic and surgical procedures, collect clinical and financial data, and provide clear pre-visit instructions. You will work in a hospital setting with emphasis on accuracy and patient service.

The role requires strong typing, familiarity with scheduling systems, and excellent communication in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 2-5 years administrative experience in medical facility, health insurance, or related area.
• 3+ years in Patient Access/Scheduling preferred.
• Some college coursework preferred.

Responsibilities

• Obtain complete clinical, demographic and financial information during scheduling; data entry; provide prep instructions.
• Follow guidelines for special requests and coordinate with clinical areas to accommodate customer requests.
• Answer calls per scripting; maintain positive customer service; refer unresolved issues to supervisor.
• Notify customer of physician order, pre-authorization and other financial clearance requirements.
• Perform PASU or registration tasks when requested.

Skills

Typing 35 wpm

Hospital software systems

Customer service

Call center experience

Oral and written communication

Medical terminology

Scheduling complex procedures

Problem solving

Analytical skills

Interpersonal collaboration

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Job Summary

Work Location: Shelby Medical Center
Shift Information: Monday-Friday, Day Shift, No Weekends
Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications.

Essential Duties And Responsibilities

• Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Largely responsible for scheduling complex procedures.
• Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.
• Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Notifies customer of physician order, pre-authorization and other financial clearance requirements.
• Performs functions of other PASU functions or registration when requested.

Knowledge, Skills, Abilities

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of software/system/equipment.
• Knowledge of function and relationships within a hospital environment preferred
• Advance Customer service skills and experience
• Ability to work in a Call center environment
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology required
• Advanced understanding in surgery procedure scheduling preferred
• High achievement in productivity.
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
• Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
• This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High School Diploma or equivalent
• 2-5 year administrative experience in medical facility, health insurance, or related area.
• 3+ years in Patient Access/Scheduling preferred.
• Some college coursework is preferred

PHYSICAL DEMANDS

• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking

WORK ENVIRONMENT

• Hospital administration
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.

Other

• Must be available to work hours and days as needed based on departmental/system demands.
• Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.