Scheduler - Provider Appointments

adventhealth; Kansas; On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in the Kansas City area is seeking a Customer Service Specialist to resolve consumer inquiries in a fast-paced call center. You will verify demographics and insurance details, and document interactions in our CRM and health records systems.

The role requires strong English communication, attention to detail, and teamwork. Prior call center experience is preferred, and bilingual Spanish is a plus. A high school diploma is required.

Qualifications

• 1+ year in a call center or customer service.
• High School Diploma or equivalent.
• Associate degree preferred.
• Certified Medical Interpreter (CMI) preferred.
• Bilingual in Spanish preferred.
• Experience with medical terminology preferred.

Responsibilities

• Resolves consumer inquiries accurately and promptly.
• Adheres to workflows, scripting and greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses department schedules to maximize resources and avoid conflicts.
• Initiates insurance eligibility at scheduling to ensure timely authorization procurement.
• Maintains current knowledge of materials to perform services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.
• Documents interactions and updates consumer records in relevant systems.
• Achieves department performance objectives (quality and productivity).
• Performs other duties as assigned.

Skills

Call center experience

Customer service

English communication

Attention to detail

Time management

Team player

Bilingual Spanish

Education

High school diploma

Associate degree

Tools

CRM software

Microsoft Office

EHR systems

Job description

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Location

9100 W 74TH ST

SHAWNEE MISSION, KANSAS, 66204

Job Description

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.
• Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.
• Achieves individual key department performance objectives, such as quality assurance and productivity.
• Performs other duties as assigned.

Must live within the Kansas City Metro Area to be considered.

Knowledge, Skills, and Abilities

• Ability to articulate the mission of AH and the CxC [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
• Ability to listen and document notes simultaneously [Required]
• Ability to read, analyze, and interpret verbal and written instruction [Required]
• Maintains high energy and positive attitude [Required]
• Ability to remain calm under pressure [Required]
• Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities [Required]
• Ability to effectively present information and respond to questions from consumers, peers and management [Required]
• Ability to define problems, collect data, establish facts and draw valid conclusions [Required]
• Demonstrate organizational, time management and priority setting skills [Required]
• Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication [Required]
• Demonstrates regular, consistent and punctual attendance [Required]
• Effective communicator in English, both orally and in writing [Required]
• Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required]
• Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Bilingual in Spanish [Preferred]
• Medical terminology knowledge [Preferred]

Education

• High School Grad or Equiv [Required]
• Associate [Preferred]

Field of Study

• N/A

Work Experience

• 1+ year prior experience in a call center or customer service environment [Required]

Additional Information

• N/A

Licenses and Certifications

• Certified Medical Interpreter (CMI) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.52 - $28.04

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.