Scheduler-Oncology

memorialhealthcare; United States; On-site; USD 40,000 - 64,000; Full time

Job summary

Memorial Healthcare System is seeking an Oncology Scheduler in Pembroke Pines, FL. The role coordinates complex chemotherapy and radiation treatment schedules for high-acuity patients, ensuring timely care across infusion, labs, surgery, and imaging.

Candidates need at least 1 year in complex scheduling and 1 year in customer service; oncology scheduling experience is preferred. Bachelor's degree is encouraged, with a strong emphasis on accuracy and teamwork.

Qualifications

• One year scheduling experience with complex scheduling algorithms.
• One year of customer service experience required.
• Oncology-related scheduling experience preferred.

Responsibilities

• Coordinate complex chemotherapy and radiation treatment schedules.
• Communicate with physicians and care teams to ensure availability.
• Coordinate with authorization and pre-registration for prior authorizations.
• Monitor and adjust schedules for changes in patient status.
• Support transitions from inpatient to outpatient care.

Skills

Accountability

Customer service

Patient care

Communication

Attention to detail

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Job description

Location: Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Oncology Scheduler performs the coordination of complex chemotherapy and cancer treatment scheduling. Conducts all aspects of scheduling of multi-day and multi-week treatment cycle schedules for high acuity patients. This role schedules treatments for infusion, transfusion, labs, surgery, and radiation for oncology patients.

Responsibilities:

• Coordinates with Infusion Clinical Nurse Manager or Radiation Oncology care team for same day add-ons for sick or urgent patients and for transitions from inpatient or transplant.
• Alerts the authorization team.
• Identifies symptoms and refers patients to appropriate APP for symptom management, when needed.
• Performs other duties as assigned and as required.
• Schedules and coordinates complex chemotherapy and radiation therapy treatment plans and cycles including intervening labs, imaging, and MD visits as per specific treatment schedule.
• Ensures scheduling is accurate and timely and without delay in care.
• Facilitates frequent changes for all associated appointments due to patient acuity.
• Facilitates inpatient transitions and discharges for chemo infusions and radiation in coordination with the treatment plan schedule.
• Utilizes complex algorithms, scheduling guidelines and medication lists for chemotherapy, non-chemotherapy medications and/or transfusions.
• Coordinates the scheduling of surgeries and related procedures.
• Schedules appointment times using computerized scheduling programs.
• Communicates with physicians and other healthcare team members to ensure availability of facilities and staff.
• Reviews in-basket message pools and collaborates with providers and clinical team (infusion nursing and radiation therapists) to ensure timely scheduling upon office visit and/or hospital discharge.
• Communicates with treatment unit leadership to maximize clinic flow.
• Coordinates care with physician, advanced practitioners (APPs), nurses and fellows to confirm and review treatment regimens and overall plan of care.
• Coordinates with Pharmacy on drug availability.
• Contacts patient to coordinate appointment scheduling.
• Communicates with Preservice/Authorization department to ensure prior authorization of treatment is obtained.
• Handles pre-registration prior to date of visit to ensure prior authorization for treatment.

Competencies:

• ACCOUNTABILITY
• CUSTOMER SERVICE
• PATIENT AND FAMILY CENTERED CARE
• RESPONDING TO CHANGE
• STANDARDS OF BEHAVIOR

Education and Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: This role encompasses complex scheduling and coordination and requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Strong ability to use initiative and judgment and to identify, analyze and solve problems. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Required Work Experience

A minimum of one (1) year scheduling experience with complex scheduling algorithms and one (1) year of customer service experience required. Oncology related scheduling experience preferred.

Other Information

Additional Education Info: Bachelor's degree preferred.

Working Conditions and Physical Requirements

Bending and Stooping = 60%

Climbing = 0%

Keyboard Entry = 100%

Kneeling = 0%

Lifting/Carrying Patients 35 Pounds or Greater = 60%

Lifting or Carrying 0 - 25 lbs Non-Patient = 80%

Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%

Lifting or Carrying > 75 lbs Non-Patient = 0%

Pushing or Pulling 0 - 25 lbs Non-Patient = 80%

Pushing or Pulling 26 - 75 lbs Non-Patient = 80%

Pushing or Pulling > 75 lbs Non-Patient = 0%

Reaching = 80%

Repetitive Movement Foot/Leg = 0%

Repetitive Movement Hand/Arm = 80%

Running = 0%

Sitting = 80%

Squatting = 80%

Standing = 80%

Walking = 80%

Audible Speech = 80%

Hearing Acuity = 80%

Smelling Acuity = 0%

Taste Discrimination = 0%

Depth Perception = 80%

Distinguish Color = 0%

Seeing - Far = 80%

Seeing - Near = 80%

Bio hazardous Waste = 60%

Biological Hazards - Respiratory = 60%

Biological Hazards - Skin or Ingestion = 60%

Blood and/or Bodily Fluids = 60%

Communicable Diseases and/or Pathogens = 60%

Asbestos = 0%

Cytotoxic Chemicals = 0%

Dust = 0%

Gas/Vapors/Fumes = 60%

Hazardous Chemicals = 60%

Hazardous Medication = 60%

Latex = 60%

Computer Monitor = 100%

Domestic Animals = 0%

Extreme Heat/Cold = 0%

Fire Risk = 0%

Hazardous Noise = 0%

Heating Devices = 0%