Scheduler I, Full Time, Days, 10am-6pm, Central Scheduling, Morristown, NJ

Atlantic Health; Morristown (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Sick Leave

Tuition Assistance

Retirement Plan

Parental Leave

Job summary

Atlantic Health System is seeking a Scheduler I to handle a high-volume mix of patient and provider inquiries for scheduling diagnostic outpatient imaging and related services across Atlantic Health locations. The role includes insurance verification, pre-authorization, data collection, and accurate EMR transcription, with emphasis on patient experience and timely scheduling in a fast-paced environment.

Experience with EPIC and real-time eligibility checks is preferred, and excellent

Qualifications

• 0-3 years of prior experience.
• HS Diploma or equivalent.
• All legally/reasonably expected certifications needed for function and level.

Responsibilities

• Handle high-volume calls and scheduling for Atlantic Health System locations.
• Verify insurance, obtain pre-authorization, and schedule appointments.
• Collect and verify patient demographic and financial information.
• Transcribe and scan exam referrals into the EMR.
• Coordinate with patients, physicians and payers to confirm status.
• Promote patient portal usage and assist with rescheduling.
• Maintain up-to-date eligibility in Epic Work Queues and communicate status.
• Escalate issues as needed and provide timely responses to requests.

Skills

Customer service

Call center experience

Typing 35 wpm

Education

HS Diploma or equivalent

Associate or Bachelor's Degree preferred

Tools

EPIC EMR

Job description

JOB DESCRIPTION

The Scheduler I role is involved in patient care handling a large volume of inquiries and requests from patients, providers for access/assistance in scheduling diagnostic outpatient imaging services, physician referral/appointments and general department information across all Atlantic Health Locations.

• Accurately performs the scheduling, insurance eligibility verification, pre-authorization, financial assistance screening, estimate creation/collections and ensures accurate collection of patient registration data.
• Ensures accurate transcription and scanning of exam referral/orders transcription into patient’s EMR.
• Follows-up with payer to receive a determination on insurance verification, escalating as necessary to ensure pre-service approval.
• Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.

Summary

JOB DESCRIPTION

The Scheduler I role is involved in patient care handling a large volume of inquiries and requests from patients, providers for access/assistance in scheduling diagnostic outpatient imaging services, physician referral/appointments and general department information across all Atlantic Health Locations.

• Accurately performs the scheduling, insurance eligibility verification, pre-authorization, financial assistance screening, estimate creation/collections and ensures accurate collection of patient registration data.
• Ensures accurate transcription and scanning of exam referral/orders transcription into patient’s EMR.
• Follows-up with payer to receive a determination on insurance verification, escalating as necessary to ensure pre-service approval.
• Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.

Job Duties

• Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls and scheduling appointments for all Atlantic Health System locations within a high call/fast paced call volume environment.
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
• Promotes patient portal usage and connects to registration resources when applicable.
• Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
• Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
• Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review (i.e., obtaining all necessary billing, insurance and other demographic information from patient or insurance representative, obtaining necessary authorizations, etc.).
• Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment / amount due for service.
• Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. Collects Pre-service financial responsibility for upcoming services.
• Proactively solicits customer feedback.
• Provides proactive and timely responses to internal and external customer needs and requests.
• Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
• Meets individual productivity and quality expectations in all job functions.
• Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
• Maintains knowledge of insurance requirements.
• Completes all required trainings, participates in staff meetings and in-services.

Qualifications

QUALIFICATIONS

Required

• 0-3 years of prior experience
• HS Diploma or equivalent
• All legally/reasonably expected certifications needed for function and level

Preferred

• Associate or Bachelors’ Degree preferred.
• Call Center experience, preferably in a Radiology imaging location.
• Applicable experience as Scheduler, Practice Office Assistance or Patient Access Representative.
• Electronic Medical Record (EMR) experience, preferably EPIC.

Competencies

• Computer proficiency 35 wpm required typing speed.
• Positive attitude, excellent customer service and interpersonal skills appropriate to the job.
• Ability to work in a team environment that requires quick turnaround and quality output.
• Understands patient registration and scheduling functions.
• Understands the basics of healthcare billing.
• Must have clear and concise oral and written communication skills.
• Knowledge of medical terminology and insurance processes preferred.
• Ability or experience working in a high call volume environment.

About Us

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Team Member Benefits

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.