Scheduler/Customer Service

ODI Manufacturing LLC; Riverside (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

ODI Manufacturing LLC in Riverside, CA is seeking a detail-oriented Customer Service & Scheduling Coordinator to manage sales orders, production schedules, and customer communications. You will use IQMS to track orders, inventory, shipments, and customer portals, coordinating with Sales, Production, Shipping, and Maintenance to ensure on-time delivery.

The ideal candidate has at least 2 years in customer service or scheduling in manufacturing, strong MS Office skills, and excellent

Qualifications

• High school diploma or equivalent.
• Minimum 2 years experience in Customer Service, Scheduling, Production Planning, or Manufacturing.
• Experience using ERP systems, preferably IQMS.
• Strong computer skills including Microsoft Office (Excel, Outlook, Word).
• Excellent communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced manufacturing environment.
• Strong attention to detail and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Process customer sales orders and maintain order accuracy in the IQMS ERP system.
• Monitor customer portals for purchase orders, delivery schedules, and customer requirements.
• Coordinate production schedules based on customer demand, due dates, and production priorities.
• Track shipments and communicate order status with customers.
• Issue pick tickets and verify inventory availability for scheduled shipments.
• Collaborate with Sales, Production, Shipping, Tooling, and Maintenance to resolve scheduling, delivery, and quality concerns.
• Participate in daily production scheduling meetings.
• Review customer contracts and ensure compliance with customer requirements.
• Maintain accurate records and provide exceptional customer service.

Skills

IQMS

MS Office

Communication

Organization

Multitasking

Problem-solving

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

IQMS

Microsoft Office

Job description

Description

Supporting daily operations, coordinating production schedules, processing customer orders, and maintaining excellent customer communication. This position utilizes the IQMS ERP system to manage sales orders, inventory, shipments, customer portals, and production schedules while working closely with multiple departments to ensure on-time delivery and customer satisfaction.

Essential Duties & Responsibilities:

• Process customer sales orders and maintain order accuracy in the IQMS ERP system.


• Monitor customer portals for purchase orders, delivery schedules, and customer requirements.


• Coordinate production schedules based on customer demand, due dates, and production priorities.


• Track shipments and communicate order status with customers.


• Issue pick tickets and verify inventory availability for scheduled shipments.


• Collaborate with Sales, Production, Shipping, Tooling, and Maintenance to resolve scheduling, delivery, and quality concerns.


• Participate in daily production scheduling meetings.


• Review customer contracts and ensure compliance with customer requirements.


• Maintain accurate records and provide exceptional customer service.


• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.


• Minimum 2 years of experience in Customer Service, Scheduling, Production Planning, or Manufacturing.


• Experience using ERP systems, preferably IQMS.


• Strong computer skills including Microsoft Office (Excel, Outlook, Word).


• Excellent communication and organizational skills.


• Ability to multitask and prioritize in a fast-paced manufacturing environment.


• Strong attention to detail and problem-solving abilities.


• Ability to work collaboratively with cross-functional teams.


• Professional customer service skills with the ability to build positive customer relationships.