Scheduler Coord

CommonSpirit Health; Tacoma (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Scheduler in the Tacoma, WA area to coordinate patient and provider schedules for procedures and studies, ensuring timely appointments and accurate intake of patient information. You will manage inquiries, maintain schedules, and provide in-clinic and phone support to patients.

The role emphasizes attention to detail, multitasking, and clear communication to handle scheduling complexities and patient questions efficiently.

Qualifications

• One year of related work experience or equivalent education to perform the required duties.
• Preferred knowledge of medical terminology.

Responsibilities

• Schedules patients for department services or studies based on physician referral.
• Calls patients to set up and confirm appointments; follows up to ensure contact and disposition are reached; records cancellations and reschedules.
• Answers, screens and directs telephone calls.
• Provides information in response to general inquiries from patients, visitors, staff and others.
• Performs related general office/clerical support duties.
• Transfers patient data to internal forms, and faxes paperwork to Admitting for patient pre-registration.

Skills

Scheduling

Communication

Attention to detail

Job description

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.

To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Schedules patients for department services or studies based on physician referral.
• Calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted and a disposition is reached; records cancellations and reschedules time slot.
• Answers, screens and directs telephone calls.
• Provides information in response to general inquiries from patients, visitors, staff and others.
• Performs related general office/clerical support duties.
• Transfers patient data to internal forms, and faxes paperwork to Admitting for patient pre-registration.

Job Requirements

Required

• One year of related work experience or any combination of experience and education that would demonstrate the capability to perform the required knowledge, skills and abilities position.

Preferred

• Knowledge of medical terminology obtained through formal education or previous healthcare work experience.

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.