Scheduler

Southcoast-Health-System-; Pooler (GA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

Dental

Vision

Life insurance

Long term disability

401(K) with employer contribution

PTO

Holidays

Bereavement leave

Job summary

Southcoast-Health-System- is seeking a Scheduler for the Family Practice/Internal Medicine department at 1000 Towne Center Blvd, Pooler, GA. The role focuses on efficient appointment scheduling, patient check-in/out, and accurate demographic data entry.

Ideal candidates will have a high school diploma and at least one year in a medical office setting, with strong communication skills and familiarity with medical terminology. Prior switchboard experience is a plus.

Qualifications

• Clear communication and concise speaking required.
• Professionalism with all staff, patients and families.
• Experience using a multi-line phone system is preferred.
• Knowledge of customer service principles helpful.

Responsibilities

• Schedule patient appointments efficiently and timely.
• Book, coordinate and reschedule appointments; relay messages to staff.
• Schedule new and existing patients with providers; arrange interpreters when needed.
• Update patient demographics and profiles in the scheduling system.

Skills

Clear communication

Professionalism

Multi-line phone system

Customer service principles

Education

High School Diploma

1 year medical office/ Imaging department experience

Medical terminology knowledge

Word processing & computer literacy

Job description

Scheduler
Department: Family Practice/ Internal Medicine
Location: 1000 Towne Center Blvd, Pooler, GA

Qualifications:

• Ability to communicate clearly and speak concisely.
• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
• Ability in using multi-line telephone system.
• Knowledge of customer service principles.

Responsibilities: .

• Responsible for making and scheduling patient appointments in an efficient and timely manner.
• Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
• Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system.
• Collects and verifies patient demographic information and updates patient profile in the computer.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answers telephones, screens calls, and provides general information.
• Answers questions regarding patient appointments and schedules outpatient appointments.
• Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate.
  
• Performs or assists with other non-clinical duties, as assigned by the Supervisor.

Education/Experience:

High School Diploma. At least one year work experience in a medical office/Imaging department setting. Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

• Benefits : H ealth, HSA/FSA, dental, vision, life, long term disability, 401(K) with employer contribution & supplemental insurance. PTO, holidays, and bereavement leave.

EEO, DFW, MFVD