Scheduler

Frye Regional Medical Center, Inc.; Hickory (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO & protections

Tuition assistance

Well-being programs

Career development

Job summary

Frye Regional Medical Center in North Carolina is seeking a Scheduler for the Lung Center. You will schedule patient testing, procedures and admissions, obtain pre-certification numbers, and enter accurate insurance information in the scheduling system.

You will also handle incoming calls and coordinate with staff to ensure smooth patient flow. The role requires prior healthcare scheduling experience, familiarity with medical terminology, billing knowledge, and solid computer skills.

Qualifications

• High school diploma or equivalent required.
• At least three years of directly related scheduling experience may substitute for formal education.
• Prior scheduling experience in healthcare is strongly preferred.
• Knowledge of medical terminology, billing and/or collections is preferred.
• Computer experience is required.

Responsibilities

• Schedules patients for ancillary, surgical, medical testing, procedures and admissions, ensuring availability of personnel.
• Informs patients or staff of out-of-network carriers or any benefit-reducing issues.
• Notifies patients or staff of special instructions or testing requirements and provides relevant documents.
• Keeps scheduling reports for the next day to assist registration and testing workflows.
• Obtains physician orders and authorizations and enters outpatient procedures in the Order Entry System.
• Ensures consistency between scheduling and admissions modules for admitted patients.

Skills

Scheduling experience

Healthcare scheduling

Medical terminology

Billing experience

Computer skills

Education

High school diploma or equivalent

Tools

Order Entry System

Scheduling software

Job description

Scheduler - Lung Center

Your experience matters:

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center provides patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

How you'll contribute:

The Scheduler schedules patient testing/procedures/admissions; obtains pre-cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.

A Scheduler who excels in this role:

• Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions, ensuring that patients are not scheduled when personnel are unavailable.
• Informs patient or physician's office staff of any carrier that is out of network or any issue that may result in a decrease of benefits.
• Informs patient or physician's office staff of any special instructions or testing requirements, and/or provides any other pertinent information or documents.
• Maintains knowledge of the scheduling reports for the next day to ensure patient registration staff are aware of patients presenting for services; appropriate testing is performed; time is available; appropriate staff are available for testing or procedures to be performed.
• Obtains physician's orders and authorization/pre-certification. Enters outpatient procedures in the Order Entry System.
• Ensures consistency between scheduling module and admissions module, for patients being admitted for services.

What we offer:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits:Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.

Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development:Ongoing learning and career advancement opportunities.

Qualifications and requirements:

• Applicants should have high school diploma or equivalent.
• At least three years of directly related experience may be substituted for the required education.
• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience preferred.
• Computer experience required.

We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.