Scheduler

Penn Medicine; Doylestown (Bucks County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Equal Opportunity employer

Job summary

Penn Medicine seeks a detail-oriented Scheduler to manage outpatient scheduling, registration, and insurance verification. The role involves interviewing patients, collecting and confirming payer information, and ensuring timely communications with insurers.

Applicants should have a high school diploma or GED, with preferred experience in registration or insurance verification. Strong confidentiality and HIPAA awareness are essential for this position.

Qualifications

• H.S. Diploma/GED is required.
• Preferred 1+ years of registration and/or insurance verification experience.

Responsibilities

• Performs outpatient scheduling, registration, and insurance verification.
• Conducts comprehensive patient interview data collection (SSN, name, address, contact info, payer data).
• Verifies eligibility and benefits; obtains authorizations/pre-certifications and referrals when applicable.
• Ensures HIPAA compliance and protects patient confidentiality.
• Communicates with insurance companies regarding CPT/ICD codes on authorizations.
• Completes MSP and ABN documentation when necessary; scans documents into the patient record.

Education

H.S. Diploma/GED (Required)

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• The schedule work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. The Scheduler performs all outpatient scheduling, registration and insurance verification functions.

Responsibilities

• Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system.
• Ensure complete accuracy when scheduling patients’ exam to include informing patients of all required information necessary on day of exam.
• Verify appointment availability for each request using the current scheduling system.
• Maintains and protects the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable
• Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.
• Accurately completes MSP and ABN documentation as Necessary
• Scans necessary documentation into Patient Record in EDM
• Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
• Accepts changes in assignment in the spirit of good teamwork
• accepts constructive feedback about performance or behaviors
• demonstrates creative thinking and problem solving relating to issues or concerns.
• Assume the role of registration as needed.

Credentials

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Preferred1+ years Previous registration and/or insurance verification experience

Benefits

• Our employee benefits programs help our employees get healthy and stay healthy.
• We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.