Schedule Dispatch Coordinator I

YDU JC Air Cond & Ref Inc.- Dubai; Kansas City, Northern (MO, KY); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls in Kansas City, MO is seeking a Schedule Dispatch Coordinator I to support field operations within the Security Domain. You will manage dispatch, coordinate with field teams, and help drive service delivery with attention to backlog and SLAs.

The role requires strong communication, Excel skills, and the ability to adapt to rapid changes. A competitive benefits package and hourly pay range are offered.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with service dispatch scheduling.
• Flexibility to perform other duties as assigned.
• Maintain above satisfactory attendance.

Responsibilities

• Dispatch in support of field operations within the Security Domain.
• Coordinate with field service teams and customers to drive service delivery.
• Manage aging service ticket backlog and SLA adherence.
• Schedule technicians and coordinate third party vendors as needed.

Skills

Customer service

Dispatch scheduling

Microsoft Office

Microsoft Excel

Communication

Time management

Problem solving

Tools

Microsoft Excel

Microsoft Office

Job description

## Schedule Dispatch Coordinator IApply: Kansas City-Missouri-United States of America: Full time: Posted Today: WD30281528Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.**What you will do**The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering, and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management, and other duties as assigned.**How you will do it** As a Schedule Dispatch Coordinator team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational and decision‐making ability. Being flexible and able to deal with rapid change at a moment’s notice is key to success. NDC team members must be able to speak confidently in driving day‐to‐day operations and scheduling of service dispatch. **What we look for****Required*** Minimum of 1‐year customer service* Service dispatch scheduling experience* Flexibility to perform other duties as assigned* Maintain above satisfactory attendance**Skills Required*** Good written and verbal communication skills, detail‐oriented, flexibility, composure under pressure* Knowledge of Microsoft office (Email/Excel) and other required programs* Confidence, problem‐solving, critical thinking skills, positive proactivity* Decision‐making, self‐motivated/driven, time management and prioritization capability* Ability to self‐manage, accountability, change agentHIRING HOURLY RANGE: $20.67 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.