Scenic Rail Host & Passenger Experience

Patriot Rail Company; Blue Ridge (GA); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Blue Ridge Scenic Railway in Blue Ridge, Georgia, is seeking a part-time tour guide to ensure passengers have a safe and pleasant journey by engaging with riders in a friendly, informed manner. This position is affiliated with Patriot Rail.

Tucked into the charming mountain village of Blue Ridge, Georgia in the lush Chattahoochee National Forest. Our regular 4-hour, 26 mile round trip winds along the Toccoa River in vintage rail cars.

Qualifikationen

• Proven customer service experience.
• Friendly, courteous demeanor.
• Excellent communication skills.
• Ability to multi-task efficiently & effectively.
• Work both independently and as a team.
• Ability to think through problems and come up with solutions.
• Self-motivation and the ability to work with minimal interference.
• Must pass all required assessments.
• Must pass a background screening.
• May require a post-offer medical examination, including drug and physical capabilities test.
• Strict disciplinary policy regarding inability to report to work within proper time frame, or failure to accept a call for work.
• Certified or willing to obtain certification in First Aid/CPR/AED.
• Valid Driver's License.

Aufgaben

• Attend safety briefings (pre-trip).
• Verify assigned car is prepared and ready.
• Assist in loading and unloading of passengers.
• Maintain safety rules.
• Be knowledgeable about the train, individual cars and scenic highlights.
• Respond to any customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Provide First Aid/CPR/AED in the event of emergencies.
• Strong customer service skills with the ability to resolve customer conflicts, should they arise.
• Read, write and communicate effectively with co-workers and the general public.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
• Additional duties as assigned.

Kenntnisse

Customer service

Excellent communication

Teamwork

Safety awareness

Problem solving

Jobbeschreibung

Blue Ridge Scenic Railway in Blue Ridge, Georgia, is seeking a part-time tour guide to ensure passengers have a safe and pleasant journey by engaging with riders in a friendly, informed manner. This position is affiliated with Patriot Rail.

Tucked into the charming mountain village of Blue Ridge, Georgia in the lush Chattahoochee National Forest. Our regular 4-hour, 26 mile round trip winds along the Toccoa River in vintage rail cars.