Scaled Commercial Account Executive, Install base

Webhosting; San Francisco, Northern (CA, KY); Hybrid; USD 174,000 - 221,000; Full time

Job summary

Vercel is seeking a Scaled Commercial Account Executive for the Install Base to own and grow a portfolio of existing customers. You will balance renewals, engagement, and expansion opportunities, driving renewal velocity and identifying expansion signals across the base.

You will negotiate renewals, build expansion pipelines, and coordinate with solutions architects, customer success, and product teams to deliver measurable outcomes.

Qualifications

• Experience in commercial software sales and account ownership.
• Strong negotiation and renewal management abilities.
• Ability to build and expand relationships within existing accounts.

Responsibilities

• Own the commercial relationship for a portfolio of existing customers.
• Manage renewals from preparation through close, protecting recurring revenue.
• Build expansion pipeline within accounts by engaging new stakeholders.
• Lead discovery, demonstrations, and commercial conversations across opportunities.
• Use data and product usage to prioritize actions across a large portfolio.

Skills

Account management

Negotiation

Sales cycle

Renewals

Customer success

Job description

Scaled Commercial Account Executive, Install base

Job Description

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies likeOpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

As an Account Executive on the Commercial Scaled Install Base team, you will own a broad portfolio of existing Vercel customers and be responsible for both retaining and growing their business.

You will manage a high-volume book of accounts, balancing renewals, customer engagement, pipeline generation, and expansion opportunities. You will learn to recognize which customers need immediate attention, which signals point to growth, and where proactive outreach can create new commercial opportunites.

This is a true closing role. You will own revenue outcomes, run sales cycles, negotiate renewals and expansions, and build pipeline within your portfolio. You will also learn how to operate at scale, using customer data, automation, AI, and repeatable workflows to focus your effort where it can have the greatest impact.

This role is an ideal next step for an emerging seller who is ready to move into full-cycle account ownership. You may have developed your skills in an SDR or BDR role, renewals, account management, customer success, or another customer-facing position. What matters most is that you are commercially driven, eager to learn, and ready to take ownership of a number.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote. For location‑specific details, please connect with our recruiting team.

What You Will Do:

• Own the commercial relationship for a portfolio of existing Vercel customers.
• Manage the renewal process from early preparation through negotiation and close, protecting recurring revenue and identifying risk before it threatens the relationship.
• Build expansion pipeline by prospecting within existing accounts, reaching new stakeholders, developing champions, and uncovering new teams, applications, and workloads.
• Run discovery, demonstrations, commercial conversations, and negotiations across a range of renewal and expansion opportunities.
• Use customer signals, product usage, account data, and business context to prioritize the right action across a large portfolio.
• Re-engage customers with limited activity or unclear growth indicators and develop hypotheses for how Vercel can create additional value.
• Build relationships with developers, engineering leaders, product teams, procurement partners, and business stakeholders.
• Partner with Solutions Architects, Developer Support, Customer Success, Product, and other internal teams to help customers achieve meaningful outcomes.
• Maintain accurate account plans, opportunity details, forecasts, renewal timelines, and next steps in Vercel’s systems.
• Use automation, AI, and repeatable workflows to operate efficiently and deliver thoughtful customer engagement at scale.
• Share what you learn and help the team develop scalable plays for renewals, risk mitigation, customer re-engagement, and expansion.
• Develop the technical and commercial skills required to grow into increasingly complex accounts and sales opportunities.

We are looking for someone who is ready to take the next step into full-cycle selling and account ownership.

You might be a great fit if you have developed your skills through an SDR or BDR role, renewals, account management, customer success, sales, or another customer-facing position.

In practice, this looks like someone who:

You do not need to arrive as an expert in Vercel or web infrastructure. You do need to be excited to learn, willing to go deep, and able to translate that learning into better customer conversations.

Bonus If You:

The San Francisco, CA base pay range for this role is $174,000-$221,000 OTE. Actual salary will be based on job‑related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.