Scale Clerk

Gerdau; Sikeston (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Gerdau in Sikeston, Missouri is seeking a Scale Operator to monitor and assist in controlling inbound and outbound vehicles, shipments, and containers. You will ensure accurate documentation on scale tickets, bills of lading, and packing slips while coordinating with yard operations.

You will liaise with dispatch and other scale operators, maintain records of purchases and sales, process payments, and enforce safety PPE requirements.

Qualifications

• Basic MS Office skills and ability to communicate clearly with others.
• Ability to multitask at a fast pace while maintaining a positive demeanor.
• Strong telephone communication skills and professional phone etiquette.
• Ability to effectively communicate with customers, carriers and company drivers.
• Recognize materials and develop viable distribution plans at the scale.

Responsibilities

• Greet customers and determine material grade with required paperwork for directing loads.
• Document inbound/outbound scale transactions: weigh vehicles, record IDs, contract numbers, material descriptions, weights, and discharge locations.
• Maintain daily records of purchases and sales transactions and assign order numbers.
• Process scale payments and adjust contracts with Buyers when needed; fax scale tickets to customers.
• Create and submit cheques with proper documentation and distribute as requested.
• Issue cash payments for customers needing immediate payment.
• Handle difficult customer situations professionally.
• Answer main telephone line and route calls accordingly.
• Maintain radio contact with yard personnel and emergency communications.
• Enforce safe work procedures and PPE compliance for all guests.
• Monitor and operate the main yard arm and keep scale house orderly.
• Review, file and fax scale tickets daily before end of shift.
• Weigh in on public scale tickets and manage cash or billing to customers.
• Daily cash reconciliation.

Skills

Communication

Multitasking

Telephone skills

Customer service

Attention to detail

Tools

MS Office

Job description

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Location: Sikeston, Missouri, US, 63801

At Gerdau, we empower our people to grow, thrive, and make a difference—together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

BASIC FUNCTION:

This position monitors and assists in controlling incoming and outgoing vehicles, shipments and containers through use scale and software systems. All activity must be accounted for and accurately documented on scale tickets, bills of lading, purchase orders and packing slips, etc.

NATURE & SCOPE:

Directly reporting to the Division Manager, the Scale Operator must regularly communicate with dispatch personnel and other scale operators to assist with company vehicle traffic and all incoming and outgoing yard traffic. This position interacts frequently with yard operations including but not limited to emergency contact for yard operations, material receiving personnel, internal and external drivers as well as management, sales and I.T. personnel.

PRINCIPAL ACCOUNTABILITIES:

• Enthusiastic greeting of customers and ascertain material grade including all necessary paperwork needed to safely direct all incoming loads to the proper locations throughout the facility.
• Ensure accurate documentation of all inbound and outbound scale transactions by weighing of all customers vehicles, carriers, and company vehicles on main scale. E.g., Record supplier, truck or car identification, contract number (if appropriate), description and grade of material, gross, tare and net weights, and discharge location of the load (if appropriate). This includes accurate recording of load deductions (non-conforming material), re-pricing as directed by Buyers, printing and distributing scale tickets as required.
• Maintain daily records of all purchases and sales transactions including proper assignment of purchase and sales order numbers to inbound and outbound material.
• Process scale payments including processing payment adjustments; contact the Buyer to adjust or add in contracts; remove temporary pricing, address and mail out payments as per customer request, fax scale tickets to customers as per their request.
• Create issue and submit cheques to the proper signing authority with proper back up documentation and distribute as requested.
• Issue cash payments for customers that require immediate payment.
• Must be able to manage difficult customer situations effectively and professionally.
• Answer main telephone line and redirect all calls accordingly.
• Constantly maintain radio contact with the appropriate yard personnel including and being aware of Emergency calls and proper handling of different types of situations.
• Maintain and implement safe work procedures while ensuring all guests have been informed of and adhere to proper PPE requirements.
• Consistently monitor and lifting of main yard arm.
• Manage the work area by keeping all paperwork processed and neatly filed as well as maintaining cleanliness and orderliness of scale house and work stations according to 5S Standards.
• Review, file and fax all scale tickets daily and as required prior to end of shift Afternoon Shift.
• Accurately weigh in Public Scale tickets with understanding of receiving cash or billing to the appropriate customer.
• Daily cash reconciliation

SKILLS AND ABILITIES:

• This position must have basic MS Office computer skills and be able to communicate well with others.
• They must also have the ability accurately multi task at a fast pace positive manner.
• Must possess excellent telephone skills.
• Ability to communicate effectively when dealing with customers, carriers and company drivers.
• Must have the ability to recognize various materials and develop viable distribution plan for customers on the scale.

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or [e-mail]