SCADA System Maintenance Tech II

Arizona Public Service - APS; Phoenix (AZ); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Home based

Job summary

Arizona Public Service seeks a qualified professional to provide day-to-day surveillance and advanced troubleshooting of its SCADA Network, ensuring system performance and regulatory compliance.

The role involves RTU transport system work, on-call considerations, and collaboration with engineering staff to drive improvements across the utility infrastructure.

Qualifications

• Associates Degree in Technical Studies or an equivalent combination of education and experience.
• 2+ years progressively responsible experience in data network infrastructure, networking, integration services and maintenance/support.
• Proficient in electric and/or electronic theory with math/science knowledge.
• Technical knowledge of multi-platform LAN/WAN distributed and/or mainframe systems.
• Strong analytical, troubleshooting and customer service skills.

Responsibilities

• Under direct supervision, perform construction, maintenance and repair on RTU Transport systems.
• Provide day-to-day system surveillance and troubleshooting within APS SCADA Network to maximize performance and compliance.
• Conduct technical evaluation of system issues and outages across statewide Energy Control system infrastructure.
• Escalate complex issues to higher-level systems administrators/engineers as needed.
• Research mitigation strategies and maintain current knowledge of infrastructure and business technologies.
• Review engineering design for compliance with internal/external standards.
• Perform routine equipment maintenance and emergency repairs as needed.
• Install new equipment, perform shakedown testing, and update technical drawings.
• Track and report progress on assignments and assist with project estimates.

Skills

Data networking

SCADA/RTU knowledge

LAN/WAN systems

Analytical thinking

Customer service skills

Education

Associate degree in technical studies

Tools

SCADA systems

RTU networks

Job description

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Provides day-to-day system surveillance and highly advanced trouble-shooting of issues and alarms within APS' SCADA Network, maximizing system performance, availability, maintain regulatory compliance and internal process through active engagement with engineering staff and recommending areas of improvement.

Minimum Requirements

• Associates Degree in Technical Studies or an equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved
• PLUS an additional 2 years progressively responsible experience demonstrating knowledge of data network infrastructure, networking, application integration, integration services and maintenance/support in a focused technical area
• Proficient in electric and/or electronic theory, along with a general knowledge of math and science
• Technical knowledge of multi-platform LAN/WAN distributed and/or mainframe systems
• Good analytical, problem solving, troubleshooting and customer service and communications skills, and knowledge of emerging technologies

Preferred Special Skills, Knowledge Or Qualifications

• Knowledge of service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
• Understanding of AC/DC theory and grounding practices.
• Fundamentals in internet protocols (IP), basic networking and Ethernet functionality
• Good working knowledge of business processes and the effective application of technology in the large enterprise work environment. Fitness for duty may be required during on-call assignment. Some emergency overtime may be required.
• Real time systems run in production 7x24 (7 days, 24 hours/day); therefore, 24 hour operations is required, this position may require shift work.

Major Accountabilities

• Under direct supervision, perform construction, maintenance and repair work on RTU Transport systems, Resolve failures and impairments in a timely, effective and efficient manner
• Provide day-to-day system surveillance and trouble-shooting of issues and alarms within APS SCADA Network, maximizing system performance, availability, maintain regulatory compliance and internal process
• Perform technical evaluation of system issues and outages as they occur across statewide Energy Control system infrastructure
• Conduct research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and/or engineers
• Researching and document various mitigation strategies, Knowledgebase (KBs), and must maintain current and thorough knowledge of Infrastructure, applications and business technologies and their significance to the utility operational environments
• Review engineering design to ensure compliance with internal and external design standards.
• Perform routine equipment maintenance and perform emergency repairs as needed or directed.
• Install new equipment, participates in shakedown testing, alignment, placing equipment into service, providing written and verbal reports, updating technical drawings, meeting in-service schedules
• Track and report progress on assignments.
• Provide information and/or produce reports to assist with project construction estimates, as well as damage assessment reports, repair actions and implementation results
• Provide assistance to engineering personnel and manufacturer representatives in the evaluation and testing of new equipment, including the development/implementation of test procedures and/or the design and construction of specialized configurations
• Produce reports and technical drawings for system documentation and maintain required recordkeeping.
• Maintain full compliance with all regulatory requirements, safety policies, procedures and standards and perform all work in a safe manner
• May perform basic system administration tasks such as minor network/communication system troubleshooting and repair and oversee third party leased services.
• Infrastructure Operations services include all aspects of production application and operating systems support from initial design to retirement.

Key Level Differentiators

• A certain degree of latitude is required within established guidelines and procedures
• Assigned routine to moderately complex issues
• Work is conducted under direct supervised

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.

Home Based:

Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.