SBN - Asst Sommelier

Pocruises; New York (NY); On-site; USD 36,000 - 54,000; Part time

Job summary

Pocruises is seeking an Assistant Sommelier responsible for engaging in beverage and wine service on cruise ships. This role requires a strong understanding of wines, customer service skills, and the ability to enhance guest satisfaction while promoting beverage sales. The ideal candidate brings practical knowledge of beverage operations and has a high school diploma. The position involves physical demands, flexibility in working hours, and compliance with public health regulations.

Qualifications

• A good wine knowledge from the old and the new world.
• Practical knowledge of beverage operations and service.
• Knowledge of USPH and other international Public Health rules.

Responsibilities

• Responsible for beverage and wine service and sales in the dining outlets.
• Ensure guest satisfaction and compliance with service procedures.
• Promote and maximize beverage sales, supervise wine service in outlets.

Skills

Wine knowledge

Customer service

Sales ability

Education

High School diploma or equivalent

Job description

SBN - Asst Sommelier

Department: Beverage Svc

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Head Sommelier

Description

Responsible for beverage and wine service and sales in the dining outlets.

Operational management of dining outlets with a maximum capacity of 450 guests throughout a service.

The assistant Sommelier plays an integral part in assisting with the smooth operation and taking ownership of their outlet. Decisions on how to enhance the guest experience are an important responsibility on how the company achieves the goal of providing the guests with the ultimate travel experience. The Sommelier ensures all their team members are aware of the vision and mission of Seabourn and encourage their teams to follow the guidelines set forth.

Reporting relationships: Assistant Sommelier reports directly to the Sommelier supported by the Public Rooms Manager.

Has a professional level reporting of up 15. Bar Waiter 10, Bartender 3 and utilities 2.

Key Responsibilities

1. Ensures that guest satisfaction is achieved and service procedures are followed at all times.
2. Ensure all Hotel Operations functions are carried out in compliance with the line’s Environmental Compliance Plan (ECP).
3. Responsible for promoting and maximizing beverage sales.
4. Supervises the Wine service in the dining outlets according to the daily schedule.
5. Works with the Sommelier when promoting Wine sales. Supports the Sommelier with the Seabourn Vintage program.
6. Helps to ensure that all beverage stocks in the bars and in lockers or pantries are used, stored and accounted for, following company policies and guidelines.
7. Provides prompt, attentive and courteous service to every guest in the assigned outlets and special events.
8. Maintains an attentive and proactive approach when it comes to offer a second round and ascertaining satisfaction with the product already served.
9. Knowledgeable of all complimentary products (wine and spirits) being offered to our guests.
10. Responsible for the correct and proper handling of all checks and sales transactions generated in the assigned dining outlets.
11. Responsible for helping to achieve the yearly goal for the bar scores in the guest comment cards.
12. Ensures that all drinks are served according to Seabourn recipes, standards and measurements.
13. Strives to always up-sell to better quality premium and super-premium products. By following wine menu presentation SOP.
14. Will follow Seabourn Name Recognition program and write tests accordingly.

Public Health

1. Cleaning duties as assigned by Supervisor, maintenance and reporting of any deficiencies in designated areas of responsibilities.
2. Responsible to control and manage the areas of responsibility (Colonnade galley and buffet) are pertinent to SMS 2008 USPH / CAPH/UKPH, ISO 14001, NLV Seabourn (ship specific) and International Regulations as applicable in direct communication with CDC onboard. In addition, to be familiarized with IPM program and attend training as directed.

Qualifications

Education:

• High School diploma or equivalent degree.
• A good wine knowledge from the old and the new world.

Experience:

• Practical knowledge of beverage operations and service.

Knowledge, Skills & Abilities:

• To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company’s Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.

Physical Demands & Travel

Physical Demands: For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift. Must maintain physical fitness to perform tasks associated with job.

Travel Requirements:

• Passport – valid for a minimum of 6 month
• Flag state issued seaman book
• General flag state or flag state approved marine fitness medical United States C1/D visa
• English Marlin test at minimal score of 80%
• Pre-employment medical examination

Work Conditions: Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.